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Aug 30, 2023
Study on the Evaluation of Bus Satisfaction in Exclusive Bus Lane Environment Based on Entropy Weight Method
Authors: Haiyan Zhu [email protected], Hong-Zhi Guan [email protected], and Hou-Qiang Ma [email protected]Author Affiliations
Publication: CICTP 2023
ABSTRACT
In order to improve bus service level after installing exclusive bus lanes, this paper evaluates the satisfaction of bus service using based on the collected data in Xining City. First, considering passengers’ needs, a satisfaction evaluation system is constructed from four aspects of comfort, convenience, reliability, and security, and an evaluation model of entropy weight method is established. Second, combined with the field survey data, the weight of each index was determined, and the satisfaction evaluation result of each index was calculated. The overall satisfaction of bus lanes was 3.78, which was between “general satisfaction” and “satisfaction.” Finally, impacts of personal attributes, travel attributes, and other variables on satisfaction were analyzed. The results show that comfort and reliability are the focus of travelers, intersection delays and epidemic causes have a great impact on public satisfaction, and the level of public transport service needs to be further improved.
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Published online: Aug 30, 2023
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ASCE Technical Topics:
- Buses
- Data collection
- Engineering fundamentals
- Engineering mechanics
- Entropy methods
- Field tests
- Highway and road management
- Highway transportation
- Highways and roads
- Infrastructure
- Intersections
- Methodology (by type)
- Passengers
- Public transportation
- Research methods (by type)
- System reliability
- Systems engineering
- Systems management
- Tests (by type)
- Thermodynamics
- Transportation engineering
- Vehicles
Authors
Affiliations
1School of Traffic, Qinghai Minzu Univ., Xining, China; Faculty of Urban Construction, Beijing Univ. of Technology, Beijing, China. Email: [email protected]
2Faculty of Urban Construction, Beijing Univ. of Technology, Beijing, China. Email: [email protected]
3Faculty of Urban Construction, Beijing Univ. of Technology, Beijing, China. Email: [email protected]
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