International Conference on Construction and Real Estate Management 2016
The Effect of Customer Participation on Service Innovation Performance
Publication: ICCREM 2016: BIM Application and Off-Site Construction
ABSTRACT
Service innovation for enterprises to enhance their competitiveness that opened up a new way; thus, this paper builds the effect of customer participation on service innovation performance and analyzes the function of employee innovative behavior in customer participation and service innovation performance relationship. The relationships among variables are analyzed by the multiple hierarchical regression analysis method. The results show that customers participating in the service innovation can make a significant boost to service innovation performance, and employee innovative behavior plays mediating effect in the relationship between customer participation and service innovation performance. Finally, the paper gives some suggestions about how manufacturing enterprises make customers and employees to participate in enterprise service innovation.
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Information & Authors
Information
Published In
ICCREM 2016: BIM Application and Off-Site Construction
Pages: 1487 - 1494
Editors: Yaowu Wang, Ph.D., Professor, Harbin Institute of Technology, Mohamed Al-Hussein, Ph.D., Professor, University of Alberta, Geoffrey Q. P. Shen, Ph.D., Professor, The Hong Kong Polytechnic University, and Yimin Zhu, Ph.D., Professor, Louisiana State University
ISBN (Online): 978-0-7844-8027-4
Copyright
© 2017 American Society of Civil Engineers.
History
Published online: Aug 14, 2017
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