Chapter
Apr 26, 2012
Improving Quality of Logistics Enterprise Service Based on QFD
Authors: Feng Lv [email protected], Weifeng Fan, and Xianzhao Jia [email protected]Author Affiliations
Publication: International Conference on Transportation Engineering 2009
Abstract
This paper puts forward the initial dimensions and items' formation the indexe system for logistics service quality based on the perceived value of customers that logistics suppliers provide service quality, interview information from logistics enterprise and expert opinion. Then the index system is simplified according to correlation value and four quadrants. The evaluation model and the quality house basde on relationship between these factors. Finally, the pertinence measure is put forward in order to improve logistics service quality and the whole benefit of the logistics suppliers.
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Published In
International Conference on Transportation Engineering 2009
Pages: 1305 - 1310
Copyright
© 2009 American Society of Civil Engineers.
History
Published online: Apr 26, 2012
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ASCE Technical Topics:
- Artificial intelligence and machine learning
- Buildings
- Business management
- Client relationships
- Computer programming
- Computing in civil engineering
- Correlation
- Engineering fundamentals
- Expert systems
- Freight transportation
- High-rise buildings
- Infrastructure
- Logistics
- Mathematics
- Practice and Profession
- Residential buildings
- Statistics
- Structural engineering
- Structures (by type)
- Transportation engineering
Authors
Affiliations
Henan University of Science & Technology, School of Mechatronics Engineering, Henan Key Laboratory of Modern Mechanical Design and Transmission System. E-mail: [email protected]
Weifeng Fan
Henan University of Science & Technology, School of Mechatronics Engineering, Henan Key Laboratory of Modern Mechanical Design and Transmission System
Henan Key Laboratory of Advanced Manufacturing Technology. E-mail: [email protected]
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Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.