Trust in Human-AI Interaction: Review of Empirical Research on Trust in AI-Powered Smart Home Ecosystems
Publication: Computing in Civil Engineering 2023
ABSTRACT
The growing socio-technical influence of artificial intelligence (AI) is increasing in various dimensions of our daily lives. The monitoring and decision-making role of smart home AI agents could go beyond simple operations, and a lack of users’ trust could lead to the underuse or misuse of their capabilities. As such, lying at the intersection of trust in human-AI interactions and smart home ecosystems, this paper attempts to explore the driving factors of building trustworthy AI-powered smart home ecosystems. To this end, through a systematic literature review, we have identified the characteristics of human-AI trust in intelligent environments, factors that can influence users’ trust in AI, features that can be implemented to improve users’ trust, and challenges and opportunities that need to be considered. The findings can help develop a pathway for building long-term users’ trust in AI-powered smart homes for integrated human-AI interactions.
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Information & Authors
Information
Published In
Computing in Civil Engineering 2023
Pages: 530 - 538
History
Published online: Jan 25, 2024
ASCE Technical Topics:
- Artificial intelligence and machine learning
- Bibliographies
- Buildings
- Business management
- Computer programming
- Computing in civil engineering
- Decision making
- Ecosystems
- Engineering fundamentals
- Environmental engineering
- Highway and road management
- Highway transportation
- Highways and roads
- Human and behavioral factors
- Information management
- Infrastructure
- Intersections
- Practice and Profession
- Smart buildings
- Social factors
- Structural engineering
- Structures (by type)
- Transportation engineering
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