Chapter
Oct 9, 2014
Analysis of Railway Freight Customer Satisfaction Evaluation Method Based on Business Intelligence
Authors: Ning Chen [email protected], Xuan Zhang [email protected], and Qiuhong Zhang [email protected]Author Affiliations
Publication: ICLEM 2014: System Planning, Supply Chain Management, and Safety
Abstract
With the development of a customer-oriented business philosophy in the railway freight industry of China, the degree of customer satisfaction has become more and more important as one of the factors that influences the competitiveness for railway freight. In this paper, the features of multiple data sources of railway freight business are analyzed and evaluation parameters are selected. Then, the customer satisfaction evaluation index system is established, and the acquisition method of measure indicators is analyzed. Finally, a case is presented.
Get full access to this article
View all available purchase options and get full access to this chapter.
Information & Authors
Information
Published In
ICLEM 2014: System Planning, Supply Chain Management, and Safety
Pages: 1071 - 1077
Copyright
© 2014 American Society of Civil Engineers.
History
Published online: Oct 9, 2014
Permissions
Request permissions for this article.
Authors
Affiliations
School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, China. E-mail: [email protected]
School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, China. E-mail: [email protected]
School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, China. E-mail: [email protected]
Metrics & Citations
Metrics
Citations
Download citation
If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.
View Options
Get Access
Access content
Please select your options to get access
Log in/Register
Log in via your institution (Shibboleth)
ASCE Members:
Please log in to see member pricing
Purchase
Save for later Item saved, go to cart Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
Get Access
Access content
Please select your options to get access
Log in/Register
Log in via your institution (Shibboleth)
ASCE Members:
Please log in to see member pricing
Purchase
Save for later Item saved, go to cart Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.