An Extension of the Technology Acceptance Model for BIM-Based FM

BIM in the FM industry has significant impact on the acceleration of design and construction phases of equal importance. However, most of the facility managers are still managing the maintenance and operations of facilities by using paper-based processes that include drawings and spreadsheets. Therefore, we propose the conceptual BIM acceptance model in FM for understanding why people accept or reject BIM. The objective is to understand the key factors affecting the acceptance of BIM by facility managers. The external and internal variables identified through a literature review with respect to understanding the acceptance of new information technologies, and then to select external variables to increase BIM acceptance in FM. And the interview refines the constructs of a conceptual BIM acceptance model in FM based on the knowledge of experts and their experience with the topic. The proposed model combines the TAM2 and the PBC. The model consists of thirteen factors that are hypothesized to have direct or indirect effects on BIM acceptance. The primary contribution of this paper is to propose the foundation of research on the BIM challenge for FM as a guide for future research.