Chapter
Apr 26, 2012
Fuzzy Comprehensive Evaluation of Railway Passenger's Satisfaction Degree Based on Entropy Weight
Authors: Zhiliang Lai [email protected], Guohua Zhou, and Lipeng PengAuthor Affiliations
Publication: International Conference on Transportation Engineering 2009
Abstract
Passenger's satisfaction degree of business service provided by railway station is very important to the railway station's reputation and future development. After synthetically considered many factors of railway passenger's satisfaction degree, we build an evaluation index system. Then, present a fuzzy comprehensive evaluation of Railway Passenger's Satisfaction degree based on entropy weight theory, and educe the evaluation index's weight. This method can reduce the random and limits of traditional evaluation made by subjectively.
Get full access to this article
View all available purchase options and get full access to this chapter.
Information & Authors
Information
Published In
International Conference on Transportation Engineering 2009
Pages: 1607 - 1612
Copyright
© 2009 American Society of Civil Engineers.
History
Published online: Apr 26, 2012
Permissions
Request permissions for this article.
ASCE Technical Topics:
- Artificial intelligence and machine learning
- Computer programming
- Computing in civil engineering
- Engineering mechanics
- Entropy methods
- Fuzzy logic
- Infrastructure
- Passengers
- Public transportation
- Rail transportation
- Railroad stations
- Terminal facilities
- Thermodynamics
- Transportation engineering
- Transportation management
Authors
Affiliations
College of logistics, Southwest Jiaotong University, Chengdu, China, 610031;. E-mail: [email protected]
Guohua Zhou
College of economy and management, Southwest Jiaotong University, Chengdu
Lipeng Peng
Department of economy and management, Chongqing University of arts and sciences, Chongqing.
Metrics & Citations
Metrics
Citations
Download citation
If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.
View Options
Get Access
Access content
Please select your options to get access
Log in/Register
Log in via your institution (Shibboleth)
ASCE Members:
Please log in to see member pricing
Purchase
Save for later Item saved, go to cart Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
Get Access
Access content
Please select your options to get access
Log in/Register
Log in via your institution (Shibboleth)
ASCE Members:
Please log in to see member pricing
Purchase
Save for later Item saved, go to cart Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.