Toward Error Management in Construction: Moving beyond a Zero Vision
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Volume 142, Issue 11
Abstract
In addressing the need to ensure not only rigor but also relevance (i.e., practical and socially applicable) in research, this paper provides the knowledge required to understand how to intervene in construction and initiate change that satisfies the need to learn and engender process improvement. In addressing the need to ensure relevance for practice, this paper examines how the 6Es collective learning framework (engaging authentic leadership, enacting coaching, engendering a learning climate enacting behaviors, embedding collective learning, and engaging a new culture) can be operationalized. In doing so, the concept of zero vision (i.e., defects and harm) that is aligned with the notion of error prevention (i.e., errors can be and should be prevented) is challenged and an alternative emphasis on error management (i.e., errors happen) is promulgated; the managerial implications of adopting this approach are discussed as well. The paper concludes that if the construction industry is to gain traction in the pursuit of productivity and performance improvements, then greater emphasis needs to be placed on developing a learning culture that is able to transform error events into experiences; Learning from errors that have occurred (error management) can then help to prevent errors in the future.
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Acknowledgments
The authors would like to acknowledge the financial support provided by the Australian Research Council (DP130103018) that enabled the work reported in this paper to be undertaken. The authors would also like to thank the three anonymous reviewers for their constructive and insightful comments, which have helped improve the quality of this paper.
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Journal of Construction Engineering and Management
Volume 142 • Issue 11 • November 2016
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© 2016 American Society of Civil Engineers.
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Received: Aug 21, 2015
Accepted: Feb 24, 2016
Published online: May 10, 2016
Discussion open until: Oct 10, 2016
Published in print: Nov 1, 2016
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