Metrics to Assess the Quality Performance of Capital Projects
Publication: Construction Research Congress 2024
ABSTRACT
Assessing the quality management (QM) performance of capital projects is challenging as construction projects are complex, unique, and fragmented. This paper aims to develop a comprehensive list of quality-related metrics used to assess QM performance on capital projects. To achieve this objective, a thorough literature review of existing quality metrics for the engineering/design, construction, and operations and maintenance (O&M) phases was conducted. Information from the literature review was synthesized to provide a list of metrics with a drive for QM standardized metrics that could be used industry-wide. This paper’s primary contribution is identifying and developing a quality metrics list that can be utilized to develop a standardized quality metric to evaluate the effectiveness of QM programs on capital projects.
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Construction Research Congress 2024
Pages: 309 - 317
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Published online: Mar 18, 2024
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