Understanding Households’ Vulnerability to Joint Impacts of Infrastructure Disruptions Caused by Winter Storms via AI-Driven Chatbots
Publication: Computing in Civil Engineering 2023
ABSTRACT
Mitigating the impact of winter storms on essential lifeline infrastructure and services, such as groceries, water and wastewater, electricity, communication, and transportation, is crucial for effective disaster management and response. However, the joint impact of multiple infrastructure/service disruptions during a pandemic is a relatively unexplored aspect. To assess and predict the severe impact on residents’ well-being caused by winter storms, understanding experiential knowledge of the joint impact of infrastructure/service disruption is necessary. Although surveys and interviews can provide this information, they have limitations, such as the level of detail obtained, and the time and cost required for conducting interviews. To overcome these limitations, AI-driven interview chatbots, such as the Juji chatbot platform, can be used to collect experiential knowledge related to household resilience to winter storms. Chatbots can improve productivity and efficiency while eliciting detailed information about household challenges and responses to infrastructure/service disruptions. Analyzing the results of the chatbot interviews can help researchers and decision-makers better understand residents’ challenges and responses to the challenges during disasters in targeted neighborhoods.
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Information
Published In
Computing in Civil Engineering 2023
Pages: 263 - 271
History
Published online: Jan 25, 2024
ASCE Technical Topics:
- Business management
- Climates
- Disaster preparedness
- Disaster response
- Disaster risk management
- Environmental engineering
- Infrastructure
- Infrastructure resilience
- Infrastructure vulnerability
- Joints
- Meteorology
- Mitigation and remediation
- Practice and Profession
- Precipitation
- Seasonal variations
- Storms
- Structural engineering
- Structural members
- Structural systems
- Winter
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