A Method for Determining Reasonable Workload of Regional Bus Dispatcher Based on Individual Experience Survey

Promoting the regional dispatching mode of public transportation involves the division of dispatching regions, route combination, joint preparation of timetables, and reconstruction of work tasks of regional dispatchers. Based on the classification of individual experience, questionnaires are used to investigate the impact of regional bus lines on the workload intensity of the dispatchers on duty. Using multiple linear regression model, the number of buses with fuels other than electric, the total number of daily departures, the number of maintenance and inspection vehicles, and the number of manual interventions per hour at peak are four factors affecting workload intensity. Through cluster analysis, workload levels are divided, and the index combinations for dispatchers’ workload intensity are appropriate. Results show this method can effectively evaluate the workload of dispatchers and is positive for optimizing the efficiency and reform of transit regional dispatching strategies, and optimizing the implementation plan of transit regional dispatching.