A Quantitative Assessment of Change Adoption Success within the Facility Management Industry
Publication: Construction Research Congress 2022
ABSTRACT
Organizational change is an initiative to transition from current practices to a desired future state. To ensure the achievement of expected outcome and successful change implementation, organizations often utilize different strategies and resources for similar change efforts. This study evaluates the impact of key organizational change management (OCM) practices adopted by facility management (FM) professionals. Some of the common change efforts investigated through this study include the adoption of a new technology, workspace modifications, building moves, among others. The research team adopted a survey-based methodology to collect a data sample from FM professionals. The survey aimed to capture details on organizational characteristics, change description, OCM practices implemented by FM professionals to deliver the identified change, and feedback on change adoption success. The OCM practices were derived through an extensive review of existing academic literature on organizational behavior and Architecture, Engineering, and Construction (AEC) fields. The final survey included 28 questions and was distributed to approximately 800 attendees (mostly FM professionals) at a facility conference. A total of 292 completed surveys were collected. The final dataset included details on 184 facility change initiatives with information on 13 OCM parameters, where FM professionals were either solely or partially responsible to implement the change. Through machine learning algorithm, the research team was able to identify some of the key organizational characteristics and change management strategies responsible for the successful workplace change adoption. The developed models recorded accuracies of 82% and 75% based on the validation of 30% of the randomly sampled data.
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Construction Research Congress 2022
Pages: 993 - 1001
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Published online: Mar 7, 2022
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