Development of Key Performance Indicators for Performance Assessment of Owners’ Project Managers
Publication: Construction Research Congress 2022
ABSTRACT
Construction is a complex trade requiring effective resource management and coordination for successful project delivery. Uncertainty coupled with tedious coordination can be mitigated through an efficient project manager (PM). Even though a plethora of research has been conducted to assess the performance of general contractor’s (GC’s) PMs, there remains an opportunity to create a standardized tool to assess the owners’ PMs (O-PMs) performance, which this research addresses. As part of an ongoing research study, this paper explores the responsibilities of educational organization O-PMs through a detailed literature review, followed by interviews of higher-level managers to further elaborate on their responsibilities and finalizing a list of key performance indicators (KPIs). This research is intended to facilitate the feedback process for the O-PMs and encourage the use of this assessment for positive reinforcement by identifying areas of strength and weaknesses in PMs’ performance to provide a constructive feedback process and encourage a healthy learning environment.
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Construction Research Congress 2022
Pages: 954 - 963
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Published online: Mar 7, 2022
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