Construction Research Congress 2020
Emotional Labor and Job Burnout of the Construction Project Managers: The Mediating Effect of Work-to-Family Conflict
Publication: Construction Research Congress 2020: Safety, Workforce, and Education
ABSTRACT
Construction project managers (CPMs) experience a great deal of stress and encounter the problem of job burnout. Job burnout of CPMs has been proved to cause health problems, turnover intention, and low job performance. Previous studies have focused on the relationship between task stressors and job burnout of CPMs. While the interpersonal stress also influences the job burnout. CPMs need to conduct emotional labor (surface acting) when have interpersonal interaction with stakeholders and team members. The emotional labor may influence the work-to-family conflict of CPMs and lead to job burnout. Therefore, this study aims to explore how surface acting and work-to-family conflict influence job burnout of CPMs. Data collected from 163 CPMs in China were analyzed by partial-least squares structural equation modeling (PLS-SEM) to verify the theoretical hypotheses. The results suggest that both surface acting and work-to-family conflict have positive effects on job burnout. Besides, the work-to-family conflict mediates the relationship between surface acting and job burnout. This study extends emotional labor in the project context and explores the mediating effect of work-to-family conflict between emotional labor and job burnout of CPMs. This study also provides some practice suggestions on decreasing job burnout of CPMs.
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ACKNOWLEDGEMENT
This research was financial supported by the National Natural Science Foundation of China (Project No. 71872126 and 71572126).
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Published In
Construction Research Congress 2020: Safety, Workforce, and Education
Pages: 356 - 365
Editors: Mounir El Asmar, Ph.D., Arizona State University, David Grau, Ph.D., Arizona State University, and Pingbo Tang, Ph.D., Arizona State University
ISBN (Online): 978-0-7844-8287-2
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© 2020 American Society of Civil Engineers.
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Published online: Nov 9, 2020
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