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Sep 21, 2015
Customer Satisfaction Evaluation of Rail Door-to-Door Transport Service
Publication: ICTE 2015
Abstract
The customer satisfaction evaluation characteristics of rail door-to-door transport service is analyzed in this paper. Establishment of timeliness, charge, goods integrity, complaint, information, order acceptance, cargo taken, cargo delivery, other service to the first-level indexes of satisfaction evaluation indexes system by LSQ model for reference. Fuzzy comprehensive evaluation method and the relevant parameters are combined on processing evaluation result. Finally, the feasibility of value calculation method is verified according to evaluate rail freight point Y.
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© 2015 American Society of Civil Engineers.
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Published online: Sep 21, 2015
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1National United Engineering Laboratory of Integrated and Intelligent Transportation, Chengdu 610031, China.
School of Transportation and Logistics, Southwest Jiaotong University, Chengdu 610031, China. E-mail: [email protected]
School of Transportation and Logistics, Southwest Jiaotong University, Chengdu 610031, China. E-mail: [email protected]
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