Simulation of Optimal Allocation of Self- Service Check-in Kiosks at the Airport

Passengers usually chose the traditional manual check-in or self-service check-in provided by the airport. Then, to confirm the optimal allocation of self-service check-in kiosks, the paper briefly introduced the current situation of self-service check-in and offered literature review of the research method of self-service check-in. Second, based on the method called ExtendSim simulation, the paper put forward assumptions, simulated process and the quantitatively allocated ways of appropriate number of self-CUSS. Third, taking some airport for example, the paper carried out a study on the passengers’ arrival on some day and poached the passengers by adopting traditional ways and self-service ways. Finally, the article arrived at the conclusion which contained the briefly average queuing time in the different period of time, the most adaptive numbers of self-service kiosks on the highly utilized rate as well as the appropriate number of self-service kiosks in this airport. And the average value could be regarded as the proper number of self-service kiosks that should be equipped in the airport.