Chapter 2
One-Call Centers
Publication: Underground Utilities for Construction Practitioners and Homeowners
Abstract
This chapter provides specific details about the one-call process, including how laws govern it, how enforcement and disputes are managed, and the various types of outreach that are performed by one-call centers. The state of North Carolina’s Prevention Act is examined with respect to its emphasis on shared responsibility and the resulting absence of liability on the part of construction establishments to nonresponding or improperly responding operators for damages to operators’ facilities. Focus is also given to the indispensability of fair and balanced enforcement to an effective damage prevention program, as well as the US safety regulation requiring pipeline operators to educate property owners, excavators, and first responders in the communities in which their facilities are located.
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References
Al-Bayati, A. J., and L. Panzer. 2019a. “Reducing damages to underground utilities: Lessons learned from damage data and excavators in North Carolina.” J. Constr. Eng. Manage. 145 (12): 04019078. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001724.
Al-Bayati, A. J., and L. Panzer. 2019b. “Requirements and practices of underground construction activities: A review of recently updated act.” J. Leg. Aff. Dispute Resolut. Eng. Constr. 11 (3): 04519008. https://doi.org/10.1061/(ASCE)LA.1943-4170.0000300.
Al-Bayati, A. J., and L. Panzer. 2020. “Reducing damages to underground utilities: Importance of stakeholders’ behaviors.” J. Constr. Eng. Manage. 146 (9): 04020107. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001899.
Al-Bayati, A. J., L. Panzer, and A. Karakhan, 2019. “Reducing damages to underground infrastructure: Performance evaluation of one-call notification program.” Pract. Period. Struct. Des. Constr. 24 (4): 04019018. https://doi.org/10.1061/(ASCE)SC.1943-5576.0000441.
ASCE. 2002. Standard guideline for the collection and depiction of existing subsurface utility data. CI/ASCE 38-02. Reston, VA: ASCE.
Lew, J. J., and J. Anspach. 2000. “Elimination of utility line cuts on a highway project using subsurface utility engineering.” Eur. Constr. Inst. 235–242.
Jeong, H. S., D. M. Abraham, and J. J. Lew. 2004. “Evaluation of an emerging market in subsurface utility engineering.” J. Constr. Eng. Manage. 130 (2): 225–234. https://doi.org/10.1680/jmuen.14.00035.
PHMSA (Pipeline and Hazardous Materials Safety Administration). 2020a. “Summary of damage prevention laws.” Accessed July 18, 2020. https://primis.phmsa.dot.gov/comm/damagepreventionsummary.htm.
PHMSA. 2020b. “2014 state damage prevention program characterization.” Accessed July 18, 2020. https://primis.phmsa.dot.gov/comm/SDPPC-Results%202014.htm?nocache=1571.
Information & Authors
Information
Published In
Underground Utilities for Construction Practitioners and Homeowners
Pages: 21 - 31
ISBN (Print): 978-0-7844-1581-8
ISBN (Online): 978-0-7844-8357-2
Copyright
© 2021 American Society of Civil Engineers.
History
Published online: Sep 1, 2021
Published in print: Sep 9, 2021
ASCE Technical Topics:
- Business management
- Construction engineering
- Construction management
- Dispute resolution
- Infrastructure
- Laws and regulations
- Legal affairs
- Liability
- Owners
- Personnel (type)
- Personnel management
- Pipeline systems
- Pipelines
- Practice and Profession
- Public administration
- Public health and safety
- Public information programs
- Safety
- Urban and regional development
Authors
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