Chapter
Jul 3, 2013
The Research and Design of Network IT Service Management System Based on the ITIL
Authors: Zhe Fan [email protected] and Yong ShenAuthor Affiliations
Publication: ICTIS 2013: Improving Multimodal Transportation Systems-Information, Safety, and Integration
Abstract
Information Technology Infrastructure Library (ITIL) is a set of best practice guidelines for IT service management generally used in the industry. It is best practices summed up from the management experience of a large number of enterprise IT operation and maintenance services. In this paper, based on the analysis of network characteristics and prediction of development trends on the ITIL theory of service management mode, a new IT service management system is built for network. The proposed management system lines with the characteristics of network, provides safety process system, and is suitable to the industry's development direction. In addition, the system construction status is introduced, which is under the guidance of ITIL concepts. The future direction of the IT service management system construction is analyzed.
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Published In
ICTIS 2013: Improving Multimodal Transportation Systems-Information, Safety, and Integration
Pages: 1792 - 1799
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© 2013 American Society of Civil Engineers.
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Published online: Jul 3, 2013
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Authors
Affiliations
Engineer, Network Department,TravelSky Technology Limited, Beijing 100010. E-mail: [email protected]
Yong Shen
Senior Engineer, Network Department TravelSky Technology Limited, Beijing 100010
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Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.