Facility Management Process of an Office Building
Publication: Journal of Infrastructure Systems
Volume 24, Issue 3
Abstract
Interest in the effective facility management (FM) of office buildings is rapidly increasing because of a significant demand for increased reliability and performance of facilities to enhance employee productivity. In this paper, a process model is proposed for the facility management of office buildings, which is the preferred type of commercial property due to the growth of the current financial market in South Korea. To construct an FM process model, critical success factors and major activities of the office building FM are investigated. The proposed model simulates a real operational setting with characteristics of an office building as a commercial property. The model involves six sequential processes: (1) identify facility; (2) identify characteristics of tenants; (3) develop a facility management plan; (4) implement operation and maintenance; (5) collect new information and respond; and (6) analyze performance and perform complementary actions. The model builds on the integration definition for the function modeling () process in order to define the object requirement and relationships for sharing FM information. The aim of this process model is to align the FM objectives with the enhancement of profit. The applicability and effectiveness of the model are evaluated by five FM experts. This research will help us to understand the practical function of the FM of an office building, because this process model is developed based on thorough industry case studies, interviews, and an extensive survey.
Get full access to this article
View all available purchase options and get full access to this article.
References
Akasah, Z. A., R. Amirudin, and M. Alias. 2010. “Maintenance management process model for school buildings: An application of IDEF0 modelling methodology.” Aust. J. Civ. Eng. 8 (1): 1–12. https://doi.org/10.1080/14488353.2010.11463956.
Amaratunga, D., M. Sarshar, and D. Baldry. 2002. “Process improvement in facilities management: The SPICE approach.” Bus. Process Manage. J. 8 (4): 318–337. https://doi.org/10.1108/14637150210434982.
Barberá, L., A. Crespo, P. Viveros, and R. Stegmaier. 2012. “Advanced model for maintenance management in a continuous improvement cycle: Integration into the business strategy.” Int. J. Syst. Assur. Eng. Manage. 3 (1): 47–63. https://doi.org/10.1007/s13198-012-0092-y.
Enoma, A. 2005. “The role of facilities management at the design stage.” In Proc., 21st Annual ARCOM Conf., 421–430. London: Univ. of London.
Grussing, M. N., and L. Y. Liu. 2014. “Knowledge-based optimization of building maintenance, repair, and renovation activities to improve facility life cycle investments.” J. Perform. Constr. Facil. 28 (3): 539–548. https://doi.org/10.1061/(ASCE)CF.1943-5509.0000449.
Hassanain, M. A., T. M. Froese, and D. J. Vanier. 2003. “Framework model for asset maintenance management.” J. Perform. Constr. Facil. 17 (1): 51–64. https://doi.org/10.1061/(ASCE)0887-3828(2003)17:1(51).
Kwak, R.-Y., A. Takakusagi, J.-Y. Sohn, S. Fujii, and B.-Y. Park. 2004. “Development of an optimal preventive maintenance model based on the reliability assessment for air-conditioning facilities in office buildings.” Build. Environ. 39 (10): 1141–1156. https://doi.org/10.1016/j.buildenv.2004.01.029.
Kwon, S.-H., C. Chun, and R.-Y. Kwak. 2011. “Relationship between quality of building maintenance management services for indoor environmental quality and occupant satisfaction.” Build. Environ. 46 (11): 2179–2185. https://doi.org/10.1016/j.buildenv.2011.04.028.
Lai, A. W. Y., and P. S. M. Pang. 2010. “Measuring performance for building maintenance providers.” J. Constr. Eng. Manage. 136 (8): 864–876. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000191.
Lee, J. S. 2001. Delphi method. Seoul: Teaching the History of Science Publishing.
Motawa, I., and A. Almarshad. 2013. “A knowledge-based BIM system for building maintenance.” Autom. Constr. 29 (1): 173–182. https://doi.org/10.1016/j.autcon.2012.09.008.
Mukelas, M. F. M., E. M. A. Zawawi, S. N. Kamaruzzaman, Z. Ithnin, and S. H. Zulkarnain. 2012. “A review of critical success factors in building maintenance management of local authority in Malaysia.” In Proc., 2012 IEEE Symp., 653–657. Piscataway, NJ: IEEE.
Sarel, L., and M. S. Igal. 2009. “Integrated healthcare facilities maintenance management model: Case studies.” Facilities 27 (3/4): 107–119. https://doi.org/10.1108/02632770910933134.
Shin, H. J., H.-S. Lee, M. Park, and J. G. Lee. 2017. “Office building facility management process model.” In Proc., 2017 Int. Conf. on Maintenance and Rehabilitation of Constructed Infrastructure Facilities (2017 MAIREINFRA). Seoul: KOFST.
Shohet, I. M. 2006. “Key performance indicators for strategic healthcare facilities maintenance.” J. Constr. Eng. Manage. 132 (4): 345–352. https://doi.org/10.1061/(ASCE)0733-9364(2006)132:4(345).
Siu, G. K. W., A. Bridge, and M. Skitmore. 2001. “Assessing the service quality of building maintenance providers: Mechanical and engineering services.” Constr. Manage. Econ. 19 (7): 719–726. https://doi.org/10.1080/01446190110062104.
Tan, Y., L. Shen, C. Langston, M. Yam, and W. Lu. 2014. “Critical success factors for building maintenance business: A Hong Kong case study.” Facilities 32 (5–6): 208–225. https://doi.org/10.1108/F-08-2012-0062.
Tucker, M., M. Turley, and S. Holgate. 2014. “Critical success factors of an effective repairs and maintenance service for social housing in the UK.” Facilities 32 (5–6): 226–240. https://doi.org/10.1108/F-07-2012-0059.
Underwood, J., and M. Alshawi. 2000. “Forecasting building element maintenance within an integrated construction environment.” Autom. Constr. 9 (2): 169–184. https://doi.org/10.1016/S0926-5805(99)00003-5.
Yu, K., T. Froese, and F. Grobler. 2000. “A development framework for data models for computer-integrated facilities management.” Autom. Constr. 9 (2): 145–167. https://doi.org/10.1016/S0926-5805(99)00002-3.
Information & Authors
Information
Published In
Journal of Infrastructure Systems
Volume 24 • Issue 3 • September 2018
Copyright
©2018 American Society of Civil Engineers.
History
Received: May 15, 2017
Accepted: Mar 28, 2018
Published online: Jul 5, 2018
Published in print: Sep 1, 2018
Discussion open until: Dec 5, 2018
Authors
Metrics & Citations
Metrics
Citations
Download citation
If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.