Technical Papers
Jun 1, 2022

A Framework to Identify Stakeholder Values for Building Layout Design

Publication: Journal of Architectural Engineering
Volume 28, Issue 3

Abstract

Well-designed facilities result in significant social, economic, cultural, and environmental benefits to their stakeholders. In Architecture, Engineering, and Construction (AEC) literature, these benefits are generally referred to as “value in design.” At the same time, it is well known that while value refers to the result of a judgment, values form the basis of it. Further, the existing studies address value in design from the “values shape design” perspective. However, it is also acknowledged that design attributes of built facilities influence the values of its users. The current work is built on the recognition that capturing the relationship between stakeholders' values and design attributes, is essential from the “values shape design” as well as the “design shapes values” perspective. This work explored whether a structured approach could be used to identify the relationship between design attributes and stakeholder values. In this paper, a modified means ends chain framework, called the Stakeholder Values Mapping Framework (SVMF), that utilizes Schwartz’s human values, was formulated. The SVMF was illustrated using the case of a department layout design. The values-design attributes relationship for three categories of stakeholders were mapped using the framework. The outcomes of the SVMF implementation were in the form of hierarchical value maps (HVMs). The analysis of the HVMs revealed how building design components such as the “courtyard” and abstract attributes such as the “configuration of spaces” aided in addressing a variety of stakeholder values. Further, the SVMF was able to map the relationship between the spatial aspects of a design and the stakeholder values. The analysis of HVMs further showed evidence regarding the influence of design on the values of the users of a facility.

Get full access to this article

View all available purchase options and get full access to this article.

Data Availability Statement

Some or all data, models, or code that support the findings of this study are available from the corresponding author upon reasonable request.

References

Ahmed, S. M., L. P. Sang, and Ž. M. Torbica. 2003. “Use of quality function deployment in civil engineering capital project planning.” J. Constr. Eng. Manage. 129: 358–368. https://doi.org/10.1061/(ASCE)0733-9364(2003)129:4(358).
Ahrentzen, S. 2008. “More than just looking good: Toward an evidence-based design practice in affordable housing.” Accessed February 15, 2022. https://static.sustainability.asu.edu/docs/stardust/more-than-looking-good/full-report.pdf.
Al-Hussayen, M. 1995. “Significant characteristics and design considerations of the courtyard house.” J. Archit. Plann. Res. 12 (2): 91–103.
Anderson, J. C., D. C. Jain, and K. C. Pradeep. 1992. “Customer value assessment in business markets: A state-of-practice study.” J. Bus. Bus. Market. 1 (1): 3–29. https://doi.org/10.1300/J033v01n01_02.
Arroyo, P., I. D. Tommelein, and G. Ballard. 2015. “Comparing AHP and CBA as decision methods to resolve the choosing problem in detailed design.” J. Constr. Eng. Manage. 141 (1): 04014063. https://doi.org/10.1061/(ASCE)CO.1943-7862.0000915.
Azzazy, S., A. Ghaffarianhoseini, A. Ghaffarianhoseini, N. Naismith, and Z. Doborjeh. 2021. “A critical review on the impact of built environment on users” measured brain activity.” Archit. Sci. Rev. 64 (4): 319–335. https://doi.org/10.1080/00038628.2020.1749980.
Bae, S., A. Bhalodia, and R. C. Runyan. 2019. “Theoretical frameworks in interior design literature between 2006 and 2016 and the implication for evidence-based design.” Des. J. 22 (5): 627–648. https://doi.org/10.1080/14606925.2019.1625177.
Ballard, G. 2009. “An update on target value design.” Lean Construct. J. Accessed August 21, 2022. https://leanconstruction.org/uploads/wp/media/library/id59/2_Update_on_Target_Value_Design_2_TVD_Update_ppt.pdf.
Ballard, G. 2011. “Target value design: Current benchmark.” Lean Construct. J. Accessed August 3, 2020. http://www.leanconstruction.org/media/docs/lcj/2011/LCJ_11_009.pdf.
Ballard, G., T. P. Fazenda, M. Kagioglon, and L. Koskela. 2020. “Target value delivery.” Chap. 8 in Lean construction: Core concepts and new frontiers, edited by T. P. Fazenda, M. Kagioglon, and L. Koskela, 149–161. New York: Routledge.
Ballard, G., and G. Howell. 1998. “What kind of production is construction?” In Proc., 6th Annual Conf. Intl Group for Lean Construction, 13–15. Auckland, New Zealand: International Group for Lean Construction.
Ballard, G., and P. Reiser. 2004. “The St. Olaf College fieldhouse project: A case study in designing to target cost.” In Proc., 12th Annual Conf. of the Int. Group for Lean Construction, 234–249. Auckland, New Zealand: International Group for Lean Construction.
Berger, C., et al. 1993. “Kano’s methods for understanding customer-defined quality.” Cent. Qual. Manag. J. 2 (4): 3–35.
Bonatto, F. S., L. I. Miron, and C. T. Formoso. 2011. “Evaluation of social housing projects based on user perceived value hierarchy.” In Vol. 1315 of Proc., 19th Annual Conf. of the Int. Group for Lean Construction. Auckland, New Zealand: International Group for Lean Construction.
Brambilla, A., A. Rebecchi, and S. Capolongo. 2019. “Evidence based hospital design. A literature review of the recent publications about the EBD impact of built environment on hospital occupants” and organizational outcomes.” Ann. Ig. 31 (2): 165–180.
Brandon, M. E. 2021. “An audacious case for an ancient building style: The courtyard.” Accessed February 15, 2022. https://www.bloomberg.com/news/features/2021-08-13/can-courtyards-mount-a-comeback.
Butz, H. E., and L. D. Goodstein. 1996. “Measuring customer value: Gaining the strategic advantage.” Organ. Dyn. 24 (Winter): 63–77. https://doi.org/10.1016/S0090-2616(96)90006-6.
Cedeño-Laurent, J. G., A. Williams, P. MacNaughton, X. Cao, E. Eitland, J. Spengler, and J. Allen. 2018. “Building evidence for health: Green buildings, current science, and future challenges.” Annu. Rev. Public Health 39: 291–308. https://doi.org/10.1146/annurev-publhealth-031816-044420.
CABE (Commission for Architecture and the Built Environment). 2006. The value handbook: Getting the most from your buildings and spaces. London: CABE.
CIOB (The Chartered Institute of Building). 2020. “Value in building design and construction.” Designing Buildings Wiki. Accessed February 11, 2022. https://www.designingbuildings.co.uk/wiki/Value_in_building_design_and_construction.
Coolen, H., and J. Hoekstra. 2001. “Values as determinants of preferences for housing attributes.” J. Hous. Built Environ. 16: 285–306. https://doi.org/10.1023/A:1012587323814.
Cudney, E. A., and W. L. Gillis. 2016. “Quality function deployment implementation in construction: A systematic literature review.” Front. Eng. Manage. 3 (3): 224–230. https://doi.org/10.15302/J-FEM-2016036.
Davoodi, A., P. Johansson, and M. Aries. 2020. “The use of lighting simulation in the evidence-based design process: A case study approach using visual comfort analysis in offices.” Build. Simul. 13 (1): 141–153. https://doi.org/10.1007/s12273-019-0578-5.
Denerolle, S. 2013. The application of target value design to the design phase of 3 hospital projects. Technical Report. Berkeley, CA: Project Production Systems Laboratory.
Dijkstra, K., M. Pieterse, and A. Pruyn. 2006. “Physical environmental stimuli that turn healthcare facilities into healing environments through psychologically mediated effects: Systematic review.” J. Adv. Nurs. 56 (2): 166–181. https://doi.org/10.1111/j.1365-2648.2006.03990.x.
Dikmen, I., M. Talat Birgonul, and S. Kiziltas. 2005. “Strategic use of quality function deployment (QFD) in the construction industry.” Build. Environ. 40: 245–255. https://doi.org/10.1016/j.buildenv.2004.07.001.
Do, D., C. Chen, G. Ballard, and I. Tommelein. 2014. “Target value design as a method for controlling project cost overruns.” In Proc., 22nd Annual Conf. of the Int. Group for Lean Construction, 171–181. Auckland, New Zealand: International Group for Lean Construction.
Drevland, F., J. Lohne, and O. J. Klakegg. 2018. “Defining an Ill-defined concept - nine tenets on the nature of value.” Lean Construct. J. 2018: 31–46.
DTLR. 2000. Housing quality indicators. London: DTLR.
Eldin, N., and V. Hikle. 2003. “Pilot study of quality function deployment in construction projects.” J. Constr. Eng. Manage. 129: 314–329. https://doi.org/10.1061/(ASCE)0733-9364(2003)129:3(314).
Gale, B. T. 1994. Managing customer value. New York: Free Press.
Gann, D., A. Salter, and J. Whyte. 2003. “Design quality indicator as a tool for thinking.” Build. Res. Inf. 31 (5): 318–333. https://doi.org/10.1080/0961321032000107564.
Gutman, J. 1982. “A means-end chain model based on consumer categorization processes.” J. Market. 46: 60–72. https://doi.org/10.1177/002224298204600207.
Hamilton, D. K. 2006. “Evidence-based design supports evidence-based medicine in the ICU.” ICU Manage. J. (Belgium) 6 (3): 31.
Henkel, M., P. Johanesson, E. Perjons, and J. Zdravkovic. 2007. “Value and goal driven design of E-services.” In Int. Conf. of E-Business Engineering. Hong Kong, China: IEEE Press.
Hentschke, C., C. Formoso, C. Rocha, and M. Echeveste. 2014. “A method for proposing valued-adding attributes in customized housing.” Sustainability 6: 9244–9267. https://doi.org/10.3390/su6129244.
Hinkle, D. N. 1965. “The change of personal constructs from the viewpoint of a theory of construct implications.” Ph.D. thesis, Ohio State Univ.
Hitlin, S., and J. A. Piliavin. 2004. “Values: Reviving a dormant concept.” Annu. Rev. Sociol. 30: 359–393. https://doi.org/10.1146/annurev.soc.30.012703.110640.
Holbrook, M. B. 1994. “The nature of customer value: An axiology of services in the consumption experience.” In Service quality: New directions in theory and practice, edited by R. Rust, and R. L. Oliver, 21–71. Thousand Oaks, CA: Sage.
Holbrook, M. B. 1999. “Introduction to consumer value.” In Consumer value. A framework for analysis and research, edited by M. B. Holbrook, 1–28. London: Routledge.
ILFI (International Living Future Institute). 2020. “Living building challenge.” Accessed July 30, 2020. https://living-future.org/lbc/.
James, R. R. 1974. Winston S. Churchill: His complete speeches, 1897-1963. New York: Chelsea House Publishers.
Khalife, S., and F. Hamzeh. 2019. “An integrative approach to analyze the attributes shaping the dynamic nature of value in AEC.” Lean Construct. J. 2019: 91–104.
Kheirandish, S., M. Funk, S. Wensveen, M. Verkerk, and M. Rauterberg. 2020. “A comprehensive value framework for design.” Technol. Soc. 62: 101302. https://doi.org/10.1016/j.techsoc.2020.101302.
Knoke, D., and R. S. Burt. 1982. “Prominence.” In Applied network analysis, edited by R. S. Burt, and M. J. Minor, 195–222. Newbury Park, CA: Sage.
Koskela, L. 2000. “An exploration towards a production theory and its application to construction.” Ph.D. thesis, VTT Technical Research Centre of Finland. VTT Publication 408.
Krueger, R. A. 2014. Focus groups: A practical guide for applied research. Thousand Oaks, CA: Sage Publications.
Leaman, A., and B. Bordass. 2001a. “Assessing building performance in use 4: The probe occupant surveys and their implications.” Build. Res. Inf. 29 (2): 129–143. https://doi.org/10.1080/09613210010008045.
Leaman, A., and B. Bordass. 2001b. “Assessing building performance in use 4: The probe occupant surveys and their implications.” Build. Res. Inf. 29 (2): 129–143. https://doi.org/10.1080/09613210010008045.
Lera, S. G. 1981a. “Empirical and theoretical studies of design judgement: A review.” Des. Stud. 2 (1): 19–26. https://doi.org/10.1016/0142-694X(81)90025-9.
Lera, S. G. 1981b. “Architectural designers” values and the evaluation of their designs.” Des. Stud. 2 (3): 131–137. https://doi.org/10.1016/0142-694X(81)90067-3.
Leszinski, R., and M. V. Marn. 1997. “Setting value, not price.” McKinsey Q. 1 (1): 98–115.
Levitt, T. 1980. “Marketing success through differentiation—Of anything.” Harvard Bus. Rev. 58 (1): 83–91.
Macmillan, S. 2006. “Added value of good design.” Build. Res. Inf. 34 (3): 257–271. https://doi.org/10.1080/09613210600590074.
Macomber, H., and J. Barberio. 2007. “Target-value design: Nine foundational practices for delivering surprising client value.” American Institute of Architects. Practice Management Digest. Arlington, VA: Lean Construction Institute.
Mills, G. R. W., and S. A. Austin. 2014. “Making sense of stakeholder values emergence.” Eng. Project Organ. J. 4 (2-3): 65–88. https://doi.org/10.1080/21573727.2014.940895.
Mills, G. R., S. A. Austin, D. S. Thomson, and H. Devine-Wright. 2009. “Applying a universal content and structure of values in construction management.” J. Bus. Ethics 90 (4): 473–501. https://doi.org/10.1007/s10551-009-0055-7.
Miron, L. I. G., A. Kaushik, and L. Koskela. 2015. “Target value design: The challenge of value generation.” In Proc., 23rd Ann. Conf. of the Intl. Group for Lean Construction, 815–825. Auckland, New Zealand: International Group for Lean Construction.
Moghimi, V., M. B. M. Jusan, P. Izadpanahi, and J. Mahdinejad. 2017. “Incorporating user values into housing design through indirect user participation using MEC-QFD model.” J. Build. Eng. 9: 76–83. https://doi.org/10.1016/j.jobe.2016.11.012.
Monroe, K. B. 1990. Pricing: Making profitable decisions. New York: McGraw-Hill.
Moore, T. H. M., J. M. Kesten, J. A. López-López, S. Ijaz, A. McAleenan, A. Richards, S. Gray, J. Savović, and S. Audrey. 2018. “The effects of changes to the built environment on the mental health and well-being of adults: Systematic review.” Health Place 53: 237–257. https://doi.org/10.1016/j.healthplace.2018.07.012.
Nascimento da Silva, M., and L. Miron. 2017. “Hierarchy of value perceived by groups of users about their neighbourhood.” In Vol. 2 of Proc., 25th Annual Conf. of the Int. Group for Lean Construction, edited by K. Walsh, R. Sacks, and I. Brilakis, 193–200. Auckland, New Zealand: International Group for Lean Construction.
Novak, V. 2012. “Target value design: Managing sustainability values in construction.” In Proc., Int. Conf. on Value Engineering and Management. Auckland, New Zealand: International Group for Lean Construction.
Olson, J. C., and T. J. Reynolds. 1983. “Understanding consumers’ cognitive structures: Implications for marketing strategy.” In Advertising and consumer psychology, edited by L. Percy, and A. G. Woodside, 77–90. Lexington, MA: Lexington Books.
Parrish, K., and I. D. Tommelein. 2009. “Making design decisions using choosing by advantages.” In Proc., 17th Ann. Conf. of the Int. Group for Lean Construction (IGLC), 501–510. Auckland, New Zealand: International Group for Lean Construction.
Pennanen, A., and G. Ballard. 2008. “Determining expected cost in the target costing process.” In Proc., 16th Ann. Conf. of the Int’l. Group for Lean Construction, 12. Auckland, New Zealand: International Group for Lean Construction.
Peter, J. P., and J. C. Olson. 1987. Consumer behavior: Marketing strategy perspectives. Homewood, IL: Irwin.
Pieters, R., H. Baumgartner, and D. Allen. 1995. “A means-end chain approach to consumer goal structures.” Int. J. Res. Market. 12: 227–244. https://doi.org/10.1016/0167-8116(95)00023-U.
Reynolds, T. J., and J. Gutman. 1988. “Laddering theory, method, analysis, and interpretation.” J. Advertis. Res. 28 (1): 11–31.
Rokeach, M. J. 1968. Beliefs, attitudes and values. San Francisco: Jossey Bass.
Rokeach, M. H. 1973. The nature of human values. New York: Free Press.
Rosenberg, M. J. 1956. “Cognitive structure and attitudinal affect.” J. Abnormal Social Psychol. 53: 367–372. https://doi.org/10.1037/h0044579.
Rubin, H. R., A. J. Owens, and G. Golden. 1998. “An investigation to determine whether the built environment affects patient’s medical outcomes.” Concord, CA: The Center for Health Design.
Rybkowski, Z. K., M. Shepley, and H. G. Ballard. 2012. “Target value design: Applications to newborn intensive care units.” HERD: Health Environ. Res. Des. J. 5 (4): 5–22. https://doi.org/10.1177/193758671200500402.
Sahadevan, V., and K. Varghese. 2018. “Stakeholder value evolution, capture and assessment in AEC project deign.” In Proc., 26th Annual Conf. of the Int. Group for Lean Construction, 549–559. Auckland, New Zealand: International Group for Lean Construction.
Sahadevan, V., and K. Varghese. 2019. “AHP and CBA application to layout design: A case of classroom layout assessment.” In Proc., 27th Annual Conf. of the Int. Group for Lean Construction, 1333–1344. Auckland, New Zealand: International Group for Lean Construction.
Sailer, K., A. Budgen, N. Lonsdale, A. Turner, and A. Penn. 2008. “Evidence-based design: Theoretical and practical reflections of an emerging approach in office architecture.” In Proc., 4th Design Research Society Conf. Sheffield, UK: Design Research Society.
Salvatierra-Garrido, J., C. Pasquire, and L. Miron. 2012. “Exploring value concept through the IGLC community: Nineteen years of experience.” In Proc., 20th Annual Conf. of the Int. Group for Lean Construction. Auckland, New Zealand: International Group for Lean Construction.
Sánchez-Fernandez, R., and M. A. Iniesta-Bonillo. 2007. “The concept of perceived value: A systematic review of the research.” Market. Theory 7 (4): 427–451. https://doi.org/10.1177/1470593107083165.
Sarkar, C., and C. Webster. 2017. “Healthy cities of tomorrow: The case for large scale built environment–health studies.” J. Urban Health 94 (1): 4–19. https://doi.org/10.1007/s11524-016-0122-1.
Saxon, R. 2005. Be valuable: A guide to creating value in the built environment. London: Commission for Architecture and the Built Environment.
Schwartz, S. H. 1992. “Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries.” In Vol. 25 of Advances in experimental social psychology, edited by M. P. Zanna, 1–65. New York: Academic Press.
Schwartz, S. H. 1994. “Are there universal aspects in the structure and contents of human values?” J. Social Issues 50: 19–45. https://doi.org/10.1111/j.1540-4560.1994.tb01196.x.
Schwartz, S. H., and W. Bilsky. 1990. “Toward a theory of the universal content and structure of values: Extensions and cross-cultural replications.” J. Pers. Social Psychol. 58: 878–891. https://doi.org/10.1037/0022-3514.58.5.878.
Shapira, A., and M. Goldernberg. 2005. “AHP-based equipment selection model for construction projects.” J. Constr. Eng. Manage. 131 (12): 1263–1273. https://doi.org/10.1061/(ASCE)0733-9364(2005)131:12(1263).
Suhr, J. 1999. The choosing by advantages decision-making system. Westport, CT: Quorum.
Thomson, D. S., and S. A. Austin. 2006. “Using VALiD to understand value from the stakeholder perspective.” In Proc., 46th SAVE Int. Annual Conf. New York: SAVE International.
Thomson, D. S., S. A. Austin, H. Devine-Wright, and G. R. Mills. 2003. “Managing value and quality in design.” Build. Res. Inf. 31 (5): 334–345. https://doi.org/10.1080/0961321032000087981.
Ulrich, R. S. 1984. “View through a window may influence recovery from surgery.” Science 224 (4647): 420–421. https://doi.org/10.1126/science.6143402.
Ulrich, R., C. Zimring, X. Quan, A. Joseph, and R. Choudhary. 2004. The role of the physical environment in the hospital of the 21st century: A once-in-a-lifetime opportunity. Concord, CA: The Center for Health Design.
Valette-Florence, P., and B. Rapacchi. 1991. “Improvements in means-ends chain analysis using graph theory and correspondence analysis.” J. Advertis. Res. 31: 30–45.
Vanden Abeele, V., and B. Zaman. 2009. “Laddering the user experience.” In User Experience Evaluation Methods in Product Development (UXEM’09)-Workshop. Berlin: Springer.
Walker, B. A., and J. C. Olson. 1991. “Means-end chains: Connecting products with self.” J. Bus. Res. 22: 111–118. https://doi.org/10.1016/0148-2963(91)90045-Y.
Weber, M., and S. Kalberg 2013. The protestant ethic and the spirit of capitalism. New York: Routledge.
Womack, J. P., and D. T. Jones. 1996. Lean thinking: Banish waste and create wealth in your corporation. New York: Free Press.
Woodruff, R. B. 1997. “Customer value: The next source for competitive advantage.” J. Acad. Market. Sci. 25 (2): 139–153. https://doi.org/10.1007/BF02894350.
Woodruff, R. B., and S. Gardial. 1996. Know your customer: New approaches to understanding customer value and satisfaction. Oxford: Blackwell.
Yankelovich, D. 1981. New rules. New York: Random House.
Zinas, D. Z., and M. B. M. Jusan. 2010. “Housing choice and preference: Theory and measurement.” Procedia Social Behav. Sci. 2012 (49): 282–292.
Zeithaml, V. A. 1988. “Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence.” J. Market. 52 (7): 2–22. https://doi.org/10.1177/002224298805200302.

Information & Authors

Information

Published In

Go to Journal of Architectural Engineering
Journal of Architectural Engineering
Volume 28Issue 3September 2022

History

Received: Nov 15, 2021
Accepted: Apr 12, 2022
Published online: Jun 1, 2022
Published in print: Sep 1, 2022
Discussion open until: Nov 1, 2022

Permissions

Request permissions for this article.

Authors

Affiliations

Ph.D. Research Scholar, Dept. of Civil Engineering, Indian Institute of Technology Madras, Chennai 600036, India (corresponding author). ORCID: https://orcid.org/0000-0002-4636-4630. Email: [email protected]; [email protected]
Professor, Dept. of Civil Engineering, Indian Institute of Technology Madras, Chennai 600036, India. ORCID: https://orcid.org/0000-0001-7457-9578. Email: [email protected]

Metrics & Citations

Metrics

Citations

Download citation

If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.

View Options

Get Access

Access content

Please select your options to get access

Log in/Register Log in via your institution (Shibboleth)
ASCE Members: Please log in to see member pricing

Purchase

Save for later Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.

Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
ASCE Library Card (5 downloads)
$105.00
Add to cart
ASCE Library Card (20 downloads)
$280.00
Add to cart
Buy Single Article
$35.00
Add to cart

Get Access

Access content

Please select your options to get access

Log in/Register Log in via your institution (Shibboleth)
ASCE Members: Please log in to see member pricing

Purchase

Save for later Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.

Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
ASCE Library Card (5 downloads)
$105.00
Add to cart
ASCE Library Card (20 downloads)
$280.00
Add to cart
Buy Single Article
$35.00
Add to cart

Media

Figures

Other

Tables

Share

Share

Copy the content Link

Share with email

Email a colleague

Share