DISCUSSIONS AND CLOSURES
Jul 15, 2002
Closure to “Customer Satisfaction in Home Building” by Željko M. Torbica and Robert C. Stroh
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VIEW THE ORIGINAL ARTICLEAuthors: Željko M. Torbica and Robert C. StrohAuthor Affiliations
Publication: Journal of Construction Engineering and Management
Volume 128, Issue 4
0733-9364(2002)128:4(365)/asset/6bb954f1-f1bb-416f-b66c-eb678828ef84/assets/(asce)0733-9364(2002)128:4(365).fp.png)
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Bibliography
J.D. Power and Associates. (2001). New-Home Builder Customer Satisfaction Study. Agoura Hills, Calif. Report accessible at www.jdpa.com. Akao, Y. (1990). Quality function deployment: Integrating customer requirements into product design, Productivity Press, Cambridge, Mass.
Bicknell, B. A., and Bicknell, K. D. (1995). The road map to repeatable success—using QFD to implement change, CRC Press, Boca Raton, Fla.
Bohrnstedt, G. W. (1970). “Reliabilityand validity assessment in attitude measurement.” Attitude measurement, G. F. Dummers, ed., Rand McNally, Chicago.
Carmines, E. G., and Zeller, R. A. (1979). Reliability and validity assessment, Sage, Beverly Hills, Calif.
Hauser J. R.and Clausing, D.(1988). “The house of quality.” Harvard Bus. Rev., 66(3), 63–73.
Torbica, Ž. M.and Stroch, C. R.(2000). “HOMBSAT—An instrument for measuring home-buyer satisfaction.” Qual. Manage. J. ,7(4), 32–44.
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Journal of Construction Engineering and Management
Volume 128 • Issue 4 • August 2002
Pages: 365 - 366
History
Published online: Jul 15, 2002
Published in print: Aug 2002
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Authors
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Željko M. Torbica
Assistant Professor, Dept. of Construction Management, Florida International Univ., 10555 W. Flagler St., Miami, FL 33174.
Robert C. Stroh
Director, Shimberg Center for Affordable Housing, Univ. of Florida, M. E. Rinker, Sr., School of Building Construction, P.O. Box 115703, Gainesville, FL 32611-5703.
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