Quality Performance on Successful Project

This is a summary of the quality performance efforts on project 12, a heavy industrial project with a total installed cost in excess of $100,000,000. Quality performance efforts are tracked using the quality performance management system (QPMS). QPMS tracks labor costs in three main categories: normal work, quality management work (prevention and appraisal), and rework (deviation correction). The cost of quality is the sum of quality management and rework. The system is implemented by all parties (the owner, the two designers, and the constructor) at the beginning of the design phase and continued through construction phase to mechanical completion. The overall cost of quality, less owner changes of 0.2%, for project 12 is 11.2% of the total labor expenditures, design plus construction. Quality management totals 8.1% and rework is 3.1%. QPMS is found to promote awareness and improve the understanding of the quality process, facilitate communication, focus management on where quality improvements could be made, and reduce the overall cost of quality. Data are generated to benchmark quality performance on future projects.