Abstract

The involvement of spontaneous volunteers (SVs) in disaster response represents a significant resource. However, existing emergency management plans often fail to take spontaneous volunteers into account due to negative perceptions and uncertainty about SV convergence. We developed an agent-based simulation model of spontaneous volunteer convergence to aid the disaster response planning process. The model considers a heterogeneous population of agents, each with unique attributes such as motivation, opinion, and site choice behavior. Model development was informed by the literature as well as interviews with volunteers and volunteer managers, participant observations, and discussions with practitioners. To illustrate the practical value of the model, we present a case study that addressed research questions related to volunteer reception centers and volunteer assignment policies. This transdisciplinary study bridges the gap between operations research and management science and social science, and provides a new decision aid to help improve the integration of spontaneous volunteers in disaster management plans.

Get full access to this article

View all available purchase options and get full access to this article.

Data Availability Statement

Some data that support the findings of this study are available from the corresponding author upon reasonable request, such as model calibration data and numerical results.

Acknowledgments

This research was supported by the North Carolina State University and the US National Science Foundation (NSF) through Grant Nos. 1901700 (CCNY), 1901710 (UA), and 1901699 (NCSU).

References

Abualkhair, H., E. J. Lodree, and L. B. Davis. 2020. “Managing volunteer convergence at disaster relief centers.” Int. J. Prod. Econ. 220 (Feb): 107399. https://doi.org/10.1016/j.ijpe.2019.05.018.
Ajzen, I. 1991. “The theory of planned behavior.” Organ. Behav. Hum. Decis. Process. 50 (2): 179–211. https://doi.org/10.1016/0749-5978(91)90020-T.
Ajzen, I., and M. Fishbein. 1980. Understanding attitudes and predicting social behavior. Englewood Cliff, NJ: Prentice-Hall.
Augustine, J., M. Parker, and C. Rogers. 2019. “A thematic content analysis of spontaneous volunteer management in post-disaster relief for Hurricane Harvey.” In Proc., IISE 2019 Mid-Atlantic Regional Conf. Morgantown, WV: West Virginia Univ.
Betke, H. 2018. “A volunteer coordination system approach for crisis committees.” In Proc., ISCRAM. Brussels, Belgium: ISCRAM Association.
Bourgeois, M. 2010. “Social impact theory.” In Encyclopedia of group processes & intergroup relations, 806–808. Los Angeles: SAGE.
Clary, E. G., M. Snyder, R. D. Ridge, J. Copeland, A. A. Stukas, J. Haugen, and P. Miene. 1998. “Understanding and assessing the motivations of volunteers: A functional approach.” J. Personality Social Psychol. 74 (6): 1516. https://doi.org/10.1037/0022-3514.74.6.1516.
Comfort, L. K. 1995. Self organization in disaster response: The Great Hanshin, Japan earthquake of January 17, 1995. Boulder, CO: Univ. of Colorado.
Cooley, P., and E. Solano. 2011. “Agent-based model (ABM) validation considerations.” In Proc., 3rd Int. Conf. on Advances in System Simulation (SIMUL 2011), 134–139. Wilmington, DE: International Academy, Research, and Industry Association.
Cottrell, A. 2012. “A survey of spontaneous volunteers.” Accessed February 27, 2023. https://volunteeringredcross.org/en/recurso/research-report-a-survey-of-spontaneous-volunteers/.
Daimon, H., and T. Atsumi. 2018. “Simulating disaster volunteerism in Japan: ‘Pay it forward’ as a strategy for extending the post-disaster altruistic community.” Nat. Hazard. 93 (2): 699–713. https://doi.org/10.1007/s11069-018-3309-9.
Du, E., X. Cai, Z. Sun, and B. Minsker. 2017. “Exploring the role of social media and individual behaviors in flood evacuation processes: An agent-based modeling approach.” Water Resour. Res. 53 (11): 9164–9180. https://doi.org/10.1002/2017WR021192.
Eftekhar, M., H. Li, L. N. Van Wassenhove, and S. Webster. 2017. “The role of media exposure on coordination in the humanitarian setting.” Prod. Oper. Manage. 26 (5): 802–816. https://doi.org/10.1111/poms.12669.
Fernandez, L. S., J. A. Barbera, and J. R. van Dorp. 2006. “Spontaneous volunteer response to disasters: The benefits and consequences of good intentions.” J. Emerg. Manage. 4 (5): 57–68.
Fritz, C., and J. Mathewson. 1957. Convergent behavior: A disaster control problem. Special report for the committee on disaster studies. Disaster study, 1–102. Washington, DC: National Research Council.
Garcia, C., G. Rabadi, and F. Handy. 2018. “Dynamic resource allocation and coordination for high-load crisis volunteer management.” J. Humanitarian Logist. Supply Chain Manage. 8 (4): 533–556. https://doi.org/10.1108/JHLSCM-02-2018-0019.
Greenslade, J. H., and K. M. White. 2005. “The prediction of above-average participation in volunteerism: A test of the theory of planned behavior and the volunteers functions inventory in older Australian adults.” J. Social Psychol. 145 (2): 155–172. https://doi.org/10.3200/SOCP.145.2.155-172.
Gunessee, S., N. Subramanian, S. Roscoe, and J. Ramanathan. 2018. “The social preferences of local citizens and spontaneous volunteerism during disaster relief operations.” Int. J. Prod. Res. 56 (21): 6793–6808. https://doi.org/10.1080/00207543.2017.1414330.
Gurung, S., N. Wali, O. Simmons, and N. Georgeou. 2019. “The emergence of volunteerism in a post-disaster context: A systematic scoping study literature review.” Third Sector Rev. 25 (2): 57–89. https://doi.org/10.3316/INFORMIT.929325145853650.
Hashemipour, M., S. M. Stuban, and J. R. Dever. 2017. “A community-based disaster coordination framework for effective disaster preparedness and response.” Aust. J. Emerg. Manage. 32 (2): 41–46. https://doi.org/10.3316/ielapa.815861723271481.
Hawe, G. I., G. Coates, D. T. Wilson, and R. S. Crouch. 2012. “Agent-based simulation for large-scale emergency response: A survey of usage and implementation.” ACM Comput. Surv. 45 (1): 1–51. https://doi.org/10.1145/2379776.2379784.
Kendra, J., L. Clay, K. Gill, J. Trivedi, V. Marlowe, B. Aguirre, J. Nigg, J. Trainor, E. Carbone, and J. Links. 2021. “Community resilience: Toward a framework for an integrated, interdisciplinary model of disaster.” Nat. Hazard. Rev. 22 (4): 04021049. https://doi.org/10.1061/(ASCE)NH.1527-6996.0000495.
Kendra, J. M., and T. Wachtendorf. 2003. “Reconsidering convergence and converger legitimacy in response to the world trade center disaster.” In Terrorism and disaster: New threats, new ideas. Bradford, UK: Emerald.
Leadbeater, A. 2017. “Communities responding to disasters: Planning for spontaneous volunteers.” Accessed February 27, 2023. https://www.preventionweb.net/files/56349_aidrhandbook12v6webcopy01181217.pdf.
Lindner, S., H. Betke, and S. Sackmann. 2017. “Attributes for simulating spontaneous on-site volunteers.” In Proc., ISCRAM. Brussels, Belgium: ISCRAM Association.
Lindner, S., and C. Herrmann. 2020. “The behavior of spontaneous volunteers: A discrete choice experiment on the decision to help.” In Proc., HICSS, 1–10. Honolulu, HI: ScholarSpace.
Lindner, S., S. Kühnel, H. Betke, and S. Sackmann. 2018. “Simulating spontaneous volunteers-a conceptual model.” In Proc., ISCRAM. Brussels, Belgium: ISCRAM Association.
Lindner, S., S. Sackmann, and H. Betke. 2019. “Simulating spontaneous volunteers: A system entity structure for defining disaster scenarios.” In Proc., ISCRAM. Brussels, Belgium: ISCRAM Association.
Lodree, E. J., Jr., and L. B. Davis. 2016. “Empirical analysis of volunteer convergence following the 2011 tornado disaster in Tuscaloosa, Alabama.” Nat. Hazard. 84 (2): 1109–1135. https://doi.org/10.1007/s11069-016-2477-8.
Mayorga, M. E., E. J. Lodree, and J. Wolczynski. 2017. “The optimal assignment of spontaneous volunteers.” J. Oper. Res. Soc. 68 (9): 1106–1116. https://doi.org/10.1057/s41274-017-0219-2.
Moshtari, M., and P. Gonçalves. 2012. “Understanding the drivers and barriers of coordination among humanitarian organizations.” In Proc., 23rd Annual Conf. of the Production and Operations Management Society. Chicago: Univ. of Chicago.
Ohio Responds. 2018. “Ohio’s volunteer management guidelines.” Accessed February 28, 2023. https://ema.ohio.gov/static/Documents/volunteer_management_guide.pdf.
Orloff, L. 2011. Managing spontaneous community volunteers in disasters: A field manual. Boca Raton, FL: CRC Press.
Paciarotti, C., and A. Cesaroni. 2020. “Spontaneous volunteerism in disasters, managerial inputs and policy implications from Italian case studies.” Saf. Sci. 122 (Feb): 104521. https://doi.org/10.1016/j.ssci.2019.104521.
Paret, K. E., M. E. Mayorga, and E. J. Lodree. 2021. “Assigning spontaneous volunteers to relief efforts under uncertainty in task demand and volunteer availability.” Omega 99 (Mar): 102228. https://doi.org/10.1016/j.omega.2020.102228.
Patton, M. 2008. Utilization-focused evaluation. 4th ed. New York: SAGE.
Peek, L., and S. Guikema. 2021. “Interdisciplinary theory, methods, and approaches for hazards and disaster research: An introduction to the special issue.” Risk Anal. 41 (7): 1047–1058. https://doi.org/10.1111/risa.13777.
Pielorz, J., and C. H. Lampert. 2015. “Optimal geospatial allocation of volunteers for crisis management.” In Proc., 2nd Int. Conf. on Information and Communication Technologies for Disaster Management (ICT-DM), 152–158. New York: IEEE.
Points of Light Foundation. 2004. “Managing spontaneous volunteers in times of disaster: The synergy of structure and good intentions.” Accessed February 27, 2023. https://www.fema.gov/pdf/donations/ManagingSpontaneousVolunteers.pdf.
Rauchecker, G., and G. Schryen. 2018. “Decision support for the optimal coordination of spontaneous volunteers in disaster relief.” In Proc., 15th Int. Conf. on Information Systems for Crisis Response and Management. Brussels, Belgium: ISCRAM Association.
Rivera, J. D., and Z. D. Wood. 2016. “Disaster relief volunteerism: Evaluating cities’ planning for the usage and management of spontaneous volunteers.” J. Emerg. Manage. 14 (2): 127–138. https://doi.org/10.5055/jem.2016.0279.
Sadri, A. M., S. V. Ukkusuri, and H. Gladwin. 2017. “The role of social networks and information sources on hurricane evacuation decision making.” Nat. Hazard. Rev. 18 (3): 04017005. https://doi.org/10.1061/(ASCE)NH.1527-6996.0000244.
Sauer, L. M., C. Catlett, R. Tosatto, and T. D. Kirsch. 2014. “The utility of and risks associated with the use of spontaneous volunteers in disaster response: A survey.” Disaster Med. Public Health Preparedness 8 (1): 65–69. https://doi.org/10.1017/dmp.2014.12.
Song, Z., H. Zhang, and C. Dolan. 2020. “Promoting disaster resilience: Operation mechanisms and self-organizing processes of crowdsourcing.” Sustainability 12 (5): 1862. https://doi.org/10.3390/su12051862.
Urena, R., G. Kou, Y. Dong, F. Chiclana, and E. Herrera-Viedma. 2019. “A review on trust propagation and opinion dynamics in social networks and group decision making frameworks.” Inf. Sci. 478 (Jun): 461–475. https://doi.org/10.1016/j.ins.2018.11.037.
Urrea, G., A. J. Pedraza-Martinez, and M. Besiou. 2019. “Volunteer management in charity storehouses: Experience, congestion and operational performance.” Prod. Oper. Manage. 28 (10): 2653–2671. https://doi.org/10.1111/poms.13073.
US Census Bureau. 2013. “North Carolina census block group data.” Accessed February 27, 2023. https://www2.census.gov/geo/docs/reference/cenpop2010/blkgrp/.
Veludo-de-Oliveira, T., J. G. Pallister, and G. R. Foxall. 2013. “Accounting for sustained volunteering by young people: An expanded TPB.” Voluntas 24: 1180–1198. https://doi.org/10.1007/s11266-012-9317-6.
Wang, B., and J. Zhuang. 2017. “Crisis information distribution on Twitter: A content analysis of tweets during Hurricane Sandy.” Nat. Hazard. 89 (1): 161–181. https://doi.org/10.1007/s11069-017-2960-x.
Warburton, J., and D. J. Terry. 2000. “Volunteer decision making by older people: A test of a revised theory of planned behavior.” Basic Appl. Social Psychol. 22 (3): 245–257. https://doi.org/10.1207/S15324834BASP2203_11.
Whittaker, J., B. McLennan, and J. Handmer. 2015. “A review of informal volunteerism in emergencies and disasters: Definition, opportunities and challenges.” Int. J. Disaster Risk Reduct. 13 (Sep): 358–368. https://doi.org/10.1016/j.ijdrr.2015.07.010.
Zayas-Cabán, G., E. J. Lodree, and D. L. Kaufman. 2020. “Optimal control of parallel queues for managing volunteer convergence.” Prod. Oper. Manage. 29 (10): 2268–2288. https://doi.org/10.1111/poms.13224.

Information & Authors

Information

Published In

Go to Natural Hazards Review
Natural Hazards Review
Volume 24Issue 2May 2023

History

Received: Apr 7, 2022
Accepted: Jan 17, 2023
Published online: Mar 13, 2023
Published in print: May 1, 2023
Discussion open until: Aug 13, 2023

Permissions

Request permissions for this article.

ASCE Technical Topics:

Authors

Affiliations

Kyle Paret
Graduate Research Assistant, Edward P. Fitts Dept. of Industrial and Systems Engineering, NC State Univ., Campus Box 7906, Raleigh, NC 27695-7906.
Graduate Research Assistant, Edward P. Fitts Dept. of Industrial and Systems Engineering, NC State Univ., Campus Box 7906, Raleigh, NC 27695-7906. ORCID: https://orcid.org/0000-0001-7667-7470
Professor, Edward P. Fitts Dept. of Industrial and Systems Engineering, NC State Univ., Campus Box 7906, Raleigh, NC 27695-7906 (corresponding author). ORCID: https://orcid.org/0000-0002-6399-2153. Email: [email protected]
Assistant Professor, Dept. of Security, Fire, and Emergency Management, John Jay College of Criminal Justice, City Univ. of New York, New York, NY 10019. ORCID: https://orcid.org/0000-0002-1458-1745
Emmett J. Lodree
Professor of Operations Management, Culverhouse College of Business, Univ. of Alabama, Tuscaloosa, AL 35487.

Metrics & Citations

Metrics

Citations

Download citation

If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.

View Options

Get Access

Access content

Please select your options to get access

Log in/Register Log in via your institution (Shibboleth)
ASCE Members: Please log in to see member pricing

Purchase

Save for later Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.

Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
ASCE Library Card (5 downloads)
$105.00
Add to cart
ASCE Library Card (20 downloads)
$280.00
Add to cart
Buy Single Article
$35.00
Add to cart

Get Access

Access content

Please select your options to get access

Log in/Register Log in via your institution (Shibboleth)
ASCE Members: Please log in to see member pricing

Purchase

Save for later Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.

Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
ASCE Library Card (5 downloads)
$105.00
Add to cart
ASCE Library Card (20 downloads)
$280.00
Add to cart
Buy Single Article
$35.00
Add to cart

Media

Figures

Other

Tables

Share

Share

Copy the content Link

Share with email

Email a colleague

Share