Resilience of Infrastructure Damage Prevention: Vital Role of One Call Centers in the United States
Publication: Practice Periodical on Structural Design and Construction
Volume 27, Issue 2
Abstract
The management of subsurface utilities contributes significantly to the resilience of modern cities. Damage to subsurface utilities greatly impacts daily life and has severe consequences, including property damage, scheduling delays, and fatal and nonfatal injuries. One call centers are the cornerstone for preventing subsurface utility damage in the United States. Construction contractors and subcontractors rely on one call centers to notify utility owners about their excavation plans. The shared responsibility approach, which calls for teamwork between excavators and utility owners, is a crucial element of the one call system. This study aims to benchmark one call centers’ current practices to improve the overall communication among stakeholders and enhance damage prevention efforts. The provided benchmarking suggests the dire need for better strategies to collect and analyze the data from damage events. In addition, the practical outcomes of the North Carolina Locate Resolution Partnership Committee (NC Resolution Committee) were assessed. The assessment suggests that using data from one call centers could lead to a resilient damage prevention process. Thus, this study delivers a better understanding of the current practices of one call centers and a new approach to improving damage prevention efforts beyond the traditional role of one call centers.
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Data Availability Statement
All data, models, and code generated or used during the study appear in the published article.
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Published In
Practice Periodical on Structural Design and Construction
Volume 27 • Issue 2 • May 2022
Copyright
© 2022 American Society of Civil Engineers.
History
Received: Oct 21, 2021
Accepted: Nov 17, 2021
Published online: Jan 7, 2022
Published in print: May 1, 2022
Discussion open until: Jun 7, 2022
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Cited by
- Ahmed Jalil Al-Bayati, Roy Everett Sturgill, Louis Panzer, Shani Montes Victorio, Tarig Omer, Locating underground utilities in the United States: A comparative analysis of services provided by private locators, Transportation Research Interdisciplinary Perspectives, 10.1016/j.trip.2022.100707, 16, (100707), (2022).