Using QFD to Conduct Performance Assessment for Turnaround Maintenance in Petrochemical Infrastructure
Publication: Journal of Infrastructure Systems
Volume 23, Issue 1
Abstract
This paper presents a state-of-the-practice of turnaround maintenance (TAM). It also develops an assessment tool for TAM projects based on quality function deployment (QFD). A modified QFD methodology was used in a case study to investigate how TAM projects can be implemented successfully. To build the QFD matrix, the research identified the technical and stakeholder requirements from three survey sources: literature, industry, and expert opinions. The findings presented three levels of technical requirements: phases (4), attributes (10), and detailed (32). It also defines nine stakeholders (internal and external) with a 24 requirements. In addition, the weights of the technical requirements are found by using the QFD framework. The weights are used to build an assessment matrix based on a Likert scaling. A case study is presented to demonstrate the assessment tool for a petrochemical facility in Saudi Arabia. The assessment found deficiencies in four TAM attributes. Finally, the research proposed actions to improve the deficient attributes. The implementation of this tool helped TAM management to improve their practices of TAM.
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Acknowledgments
The authors thank King Fahd University of Petroleum and Minerals for the support and facilities that made this research possible. The authors also acknowledge the anonymous reviewers for their valuable suggestions that improved the content of this paper.
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Information & Authors
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Published In
Journal of Infrastructure Systems
Volume 23 • Issue 1 • March 2017
Copyright
© 2016 American Society of Civil Engineers.
History
Received: Jul 7, 2015
Accepted: Apr 11, 2016
Published online: Jun 15, 2016
Discussion open until: Nov 15, 2016
Published in print: Mar 1, 2017
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