Critical Success Factors for Stakeholder Management: Construction Practitioners’ Perspectives
Publication: Journal of Construction Engineering and Management
Volume 136, Issue 7
Abstract
Although various factors have been identified as important for accomplishing successful stakeholder management, few studies appear to have undertaken a comparative analysis of practitioners’ views on the relative importance of critical success factors (CSFs) for stakeholder management in construction projects. In an attempt to fill this research gap, a questionnaire survey was conducted in Hong Kong to collect the opinions of construction practitioners regarding the relative importance of CSFs for stakeholder management. Findings from this study show that all 15 selected CSFs are regarded as critical by most respondents for the success of stakeholder management in construction projects. The factor regarding social responsibilities is considered most important for managing stakeholders. Although correlations between CSFs and types of projects and organizations were statistically significant, these were not particularly strong. Also, even though there is a general consensus on the rankings of the CSFs among different respondents, the detailed pairwise comparisons actually show the existence of a few differences in perceptions on the relative importance of the CSFs. Therefore, the working priorities of project managers for managing stakeholders are context specific, depending on the nature, client sector, and cost of the project, and also on their organizations and management levels in the organization. These findings should help project managers become more aware of their responsibilities and the relative importance of issues for management stakeholders.
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Acknowledgments
The work described in this paper was supported by the Hong Kong Polytechnic University and the Research Grants Council of the Hong Kong Special Administrative Region, China (PolyU Grant No. UNSPECIFIED52644/06E). Special gratitude is also extended to those industrial practitioners who have responded to and contributed their valuable input in completing the questionnaire.
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Information & Authors
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Published In
Journal of Construction Engineering and Management
Volume 136 • Issue 7 • July 2010
Pages: 778 - 786
Copyright
© 2010 ASCE.
History
Received: Apr 17, 2009
Accepted: Dec 14, 2009
Published online: Dec 16, 2009
Published in print: Jul 2010
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