Optimal FM Strategy for Commercial Office Buildings Using Fuzzy Synthetic Evaluation
Publication: Journal of Performance of Constructed Facilities
Volume 32, Issue 3
Abstract
For owners of aged buildings, considerable attention needs to be devoted to efficient facility management (FM) to extend building life and achieve life-cycle cost savings. The fundamental step in this is to identify the level of FM performance. Few studies have focused on the quantitative investigation of FM performance, and there has been minimal research on the methodology required to arrive at the optimal strategy. The purpose of this study is to present a systematic algorithm that allows FM practitioners to evaluate their performance in an objective manner. In addition, the authors have formulated a FM performance evaluation index in conjunction with the fuzzy synthetic evaluation method. The framework for this evaluation includes 12 critical success factors and 18 key performance indicators according to 4 balanced scorecard perspectives. A case study on a commercial office building was conducted to demonstrate the effectiveness and validity of the proposed methodology. The results reveal an optimal FM strategy for the building recommended using the novel algorithm, and its effectiveness is validated by FM experts. The proposed method will allow industry practitioners to quantitatively evaluate FM performance and make better decisions in selecting the optimal management strategy. Furthermore, the findings can advance the body of knowledge on building performance evaluation in view of quantitative metrics development.
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Acknowledgments
This research was supported by the Basic Science Research Program, through the National Research Foundation of Korea (NRF), funded by the Ministry of Education (2015R1A2A2A01005242). The authors are grateful to all respondents and interviewees who participated in the survey and interview.
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©2018 American Society of Civil Engineers.
History
Received: May 23, 2017
Accepted: Dec 18, 2017
Published online: Apr 11, 2018
Published in print: Jun 1, 2018
Discussion open until: Sep 11, 2018
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