TECHNICAL PAPERS
Jul 1, 1995
Book Club: Grassroots Introduction to TQM
Publication: Journal of Professional Issues in Engineering Education and Practice
Volume 121, Issue 3
Abstract
As part of its total quality management (TQM) effort, a company specializing in design/build construction established a book club with teams that periodically read and discuss books selected from best-sellers' lists or by recommendation. Team membership is open to all employees in the home office on a volunteer basis. Since the program started in mid-1990, 22 books have been read and discussed by the book club. This process has provided a forum for cross-functional exposure of employees in a nonthreatening environment, and has led to lively discussions about topics in quality, including customer focus, empowerment, leadership, and teamwork. Today these teams are still enthusiastic and members feel that they are contributing to the company through their involvement. This is an idea that can readily be implemented in any organization, large or small. This paper presents the history and the accomplishments of the book club.
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Reference
1.
Khadem, R., and Lorber, R. (1986). One page management . Quill William Morrow, New York, N.Y.
Information & Authors
Information
Published In
Journal of Professional Issues in Engineering Education and Practice
Volume 121 • Issue 3 • July 1995
Pages: 197 - 198
Copyright
Copyright © 1995 American Society of Civil Engineers.
History
Published online: Jul 1, 1995
Published in print: Jul 1995
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Authors
Affiliations
James D. Stevens, Member, ASCE
Assoc. Prof. of Civ. Engrg., Univ. of Kentucky, Lexington, KY 40506-0281.
Gwenda Winder
Asst. Quality Coordinator, James N. Gray Constr. Co., 250 W. Main, Lexington, KY 40507.
James P. Gray II
Executive Vice Pres., James N. Gray Constr. Co., 250 W. Main, Lexington, KY.
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Save for later Item saved, go to cart Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.