Multifamily Affordable Housing: Residential Satisfaction
Publication: Journal of Performance of Constructed Facilities
Volume 19, Issue 2
Abstract
The objectives of this paper are to identify strategic issues impacting multifamily affordable housing resident satisfaction and to develop a systematic model to forecast residential satisfaction based on data gathered from two multifamily affordable housing properties located in Atlanta. This study concluded that major variables impacting residence are satisfaction with property management, tenant selection policies, enforcing residential rules, communication with residents, property management staff answering quickly to residents’ concerns, how cooperative property management staff is with residents, how friendly staff is to residents, residents referring their friends to live in their apartment complex, quality of the community, maintenance, residents’ quality of life, building quality, quality of building repairs, overall cleanness of property grounds, overall cleanness of the community, residents’ perception of safeness in their neighborhood at night, residents’ perception of safeness at night while inside their units, and overall resident satisfaction with their apartment units. The study provides a framework for developing a decision support system that could be used by property managers or developers.
Get full access to this article
View all available purchase options and get full access to this article.
References
Bonnes, M., Bonaiuto, M., and Ercolani, A. P. (1991). “Crowding and residential satisfaction in the urban environment: A contextual approach.” Environ. Behav., 23, 531–552.
Bratt, R. G., Keyes, L. C., Schwartz, A., and Vidal, A. C. (1994). “Confronting the management challenge: Affordable housing in the nonprofit sector.” Community Development Research Center, Graduate School of Management and Urban Policy, New School For Social Research.
Bruin, M. J., and Cook, C. C. (1997). “Understanding constraints and residential satisfaction among low-income single-parent families.” Environ. Behav., 29, 532–553.
Cook, C. C., and Bruin, M. J. (1993). “Housing and neighborhood assessment criteria among black urban households.” Urban Affair Q., 29(2), 328–339.
Francescato, G., Weidemann, S., Anderson, J. R., and Chenoweth, R. (1974). “Evaluating residents’ satisfaction in housing for low and moderate income families: A multi-method approach.” Man-environment interactions: Evaluation and applications, D. H. Carson, ed. Environmental Design Research Association, Washington, D.C., 285–296.
Francescato, G., Weidemann, S., Anderson, J. R., and Chenoweth, R. (1979). “Residents’ satisfaction in HUD-assisted housing: Design and management factors.” U.S. Dept. of Housing and Urban Development, Washington, D.C.
Lu, M. (1998). “Analyzing migration decision-making: Relationships between residential satisfaction, mobility intentions, and moving behavior.” Environment and Planning A, 30(8), 1473–1495.
Stockard, J. (1993). A guide to comprehensive property management, Local Initiatives Support Corporation, New York.
Varady, D. P., and Preiser, W. F. E. (1998). “Scattered-site public housing and housing satisfaction: Implications for the new public housing program.” J. Am. Plan. Assn., 64(2), 189–207.
Information & Authors
Information
Published In
Copyright
© 2005 ASCE.
History
Received: Mar 17, 2003
Accepted: Feb 18, 2004
Published online: May 1, 2005
Published in print: May 2005
Authors
Metrics & Citations
Metrics
Citations
Download citation
If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.