Analysis of Level of Service at Airport Departure Lounges: User Perception Approach
Publication: Journal of Transportation Engineering
Volume 134, Issue 2
Abstract
This technical note proposes and applies a methodology to analyze the level of service at departure lounges of airport passenger terminals, according to user perceptions. One hundred and twenty passengers were observed and interviewed at São Paulo International Airport in Brazil during May 2004. Two techniques were employed to assist in the data analysis: the successive categories method and regression analysis. The first technique was used to transform qualitative passenger responses into quantitative level of service (LOS) ratings. Regression analysis provided a relationship between these ratings and the characteristics of the facility (space available per passenger and number of seats per passenger). LOS standards that are useful for Brazilian airports for planning, design, and management were obtained. The proposed methodology can be used at any airport or any group of airports, if local data are collected in order to recalibrate the models.
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Acknowledgments
The writers would like to thank NSERC, CAPES, and FAPESP (support agencies) for the support provided for this research.
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Information & Authors
Information
Published In
Journal of Transportation Engineering
Volume 134 • Issue 2 • February 2008
Pages: 105 - 109
Copyright
© 2008 ASCE.
History
Received: Jul 24, 2006
Accepted: Aug 15, 2007
Published online: Feb 1, 2008
Published in print: Feb 2008
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