Use of Quality Function Deployment in Civil Engineering Capital Project Planning
Publication: Journal of Construction Engineering and Management
Volume 129, Issue 4
Abstract
Capital project development is a complex process that takes many years to implement. The development of a capital project usually undergoes several rounds of design evolution, and as a result the basic and original customer’s requirements may be easily sidetracked or may deviate from the client’s objectives. Quality function deployment (QFD) is a tool that can be used to keep track of customers’ requirements. The objective of this paper is to explore the applicability of QFD in the civil engineering capital project planning process by developing a QFD model with an application template for the process. To verify and demonstrate how the QFD model works, data are obtained from two real-life projects and fed into the template for back-analysis. The findings suggest that QFD can be successfully used in the capital project planning process as a road map to keep track of the original requirements, facilitate good communication across the hierarchy, and serve as a tool for evaluating project alternatives.
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References
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Information & Authors
Information
Published In
Journal of Construction Engineering and Management
Volume 129 • Issue 4 • August 2003
Pages: 358 - 368
Copyright
Copyright © 2003 American Society of Civil Engineers.
History
Received: May 30, 2001
Accepted: May 30, 2002
Published online: Jul 15, 2003
Published in print: Aug 2003
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