TECHNICAL PAPERS
Mar 1, 1992

Causes of Quality Deviations in Design and Construction

Publication: Journal of Construction Engineering and Management
Volume 118, Issue 1

Abstract

Quality deviation data are collected from nine fast‐track industrial construction projects. The data are collected after the construction phase of the projects and identify the direct costs associated with rework (including redesign), repair, and replacement. Analyses of the data indicate that deviations on the projects accounted for an average of 12.4% of the total project costs. Furthermore, design deviations average 78% of the total number of deviations, 79% of the total deviation costs, and 9.5% of the total project cost. Construction deviations average 16% of the total number of deviations, 17% of the total deviation costs, and 2.5% of the total project cost. These values are conservative because they consider only direct costs, but they are indications of the areas that cause the greatest impact on total project costs. By applying the procedures presented in this paper to its historical records, a company can identify not only its deviation costs, but also the most likely areas on which to focus to reduce these costs on future projects.

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References

1.
Burati, J. L. and Farrington, J. J. (1987). “Costs of quality deviations in design and construction.” CII Source Document No. 29, The Construction Industry Inst., Austin, Tex.
2.
Davis, K., Ledbetter, W. B., and Burati, J. L. (1989). “Measuring design and construction quality costs.” J. Constr. Engrg. and Mgmt., ASCE, 115(3), 385–400.
3.
Diekmann, J. E., and Nelson, M. C. (1985). “Construction claims: Frequency and severity.” J. Constr. Engrg. Mgmt., ASCE, 111(1), 74–81.
4.
Ledbetter, W. B. (1983). “A construction industry cost effectiveness project report.” Report A‐6, Feb., Modern Management Systems, The Business Roundtable, New York, N.Y., 1–39.
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“Quality: The U.S. drives to catch up.” Business Week, 100(18), Nov. 1, 66–80.
6.
Shilstone, J. M. (1983). “Welcome, background and program objectives.” Proc. Nat. Conference on Quality Assurance in the Bldg. Community, Shilstone & Associates, Inc., July, 1–6.

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Go to Journal of Construction Engineering and Management
Journal of Construction Engineering and Management
Volume 118Issue 1March 1992
Pages: 34 - 49

History

Published online: Mar 1, 1992
Published in print: Mar 1992

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Authors

Affiliations

James L. Burati, Jr., Member, ASCE
Prof. of Civ. Engrg., Clemson Univ., Clemson, SC 29634‐0911
Jodi J. Farrington, Associate Member, ASCE
Asst. Mgr. Tech. Services, Nat. Industrial Constructors, Birmingham, AL 35243
William B. Ledbetter, Fellow, ASCE
Quality Mgmt. Consultant, 1006 Challedon Way, Pendleton, SC 29670

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