Employee Survey Identifying Threats and Motivating Factors in the Implementation of ISO 9001 in the Kuwait Oil and Gas Sector
Publication: ASCE-ASME Journal of Risk and Uncertainty in Engineering Systems, Part A: Civil Engineering
Volume 9, Issue 2
Abstract
Enterprise standards for business processes such as ISO 9001:2015 are used worldwide in the energy sector. Use of these standards improves business processes and improves organizational quality management. There are however trade-offs to implementation in the form of organizational disruption, startup costs, and institutional resistance to change. Increasing quality management enables improved response to disruptions. Accelerating the implementation of these standards requires employee engagement to identify the benefits to agility and barriers so they can be overcome. Given the scale and regularity of disruptions to the energy sector in past decades, it is urgent that these practices be applied in the industry at a supply chain scale, which will make it an appropriate example to survey employees within the petroleum industry. This example is focused on evaluating the risks and opportunities for the implementation of ISO standards in the oil and gas industries. An employee survey is used as the basis for these evaluations. Based on hypothesis testing, results indicate that lack of motivation among employees to follow the standards and lack of adequate training contribute the most to the risks. Additionally, several opportunities seem to contribute to the reduction of these risks, per the survey takers’ opinions. In a first step, the various factors are compared and studied from the perspective of employees. A survey of employees is prepared from the literature and a pilot study. The results in part illustrate how particular oil and gas companies are pursuing ISO certifications. The survey helps in identifying risks and preparing a roadmap of the processes that can be used by industries and organizations to improve quality practices. This paper should be of wide interest to industries and organizations that are implementing ISO 9001:2015 and other enterprise standards in the energy sector.
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Data Availability Statement
All data (i.e., links used to acquire the responses; Microsoft Excel files were used to extract the received response and the calculations done in Excel for obtaining the mean, standard deviations, variances, and p-values) that support the findings of this study are available from the corresponding author upon reasonable request.
Acknowledgments
This effort was supported in part by the Commonwealth Center for Advanced Logistics Systems and the National Science Foundation Grant 1848669 “Assessing International Collaboration Opportunities for Science and Technology Innovation: Methods and Approaches.” Mention of trade names or commercial products does not constitute endorsement or recommendation for use.
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Information & Authors
Information
Published In
ASCE-ASME Journal of Risk and Uncertainty in Engineering Systems, Part A: Civil Engineering
Volume 9 • Issue 2 • June 2023
Copyright
© 2023 American Society of Civil Engineers.
History
Received: Jun 17, 2021
Accepted: Dec 15, 2022
Published online: Feb 28, 2023
Published in print: Jun 1, 2023
Discussion open until: Jul 28, 2023
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