Chapter
Jul 2, 2019
Study on the Improvement of Service Quality of Expressway Service Area Based on the Interpretative Structural Model
Authors: Tingting Nie [email protected], Qiong Shi [email protected], and Weiqing Zheng [email protected]Author Affiliations
Publication: CICTP 2019
Abstract
The improvement of service quality in the expressway service areas is of great significance to meeting the needs of the people and realizing the sustainable development of expressway service areas. This study is intended to propose the main factors affecting the service quality of China’s expressway service areas from the systematic perspective of planning layout, government management, enterprise management, social supervision, diversified development, etc.; adopt the ISM to evaluate the factors affecting the service quality of service areas; construct a path to improve service quality in expressway service area on the basis of this; and finally, use examples to verify this method to provide a reference for the highway service area managers to grasp the key and improve the service quality of the expressway service area.
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Published In
CICTP 2019
Pages: 5135 - 5146
Copyright
© 2019 American Society of Civil Engineers.
History
Published online: Jul 2, 2019
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Affiliations
China Academy of Transportation Sciences, 240 Hui Xin Li St., Chaoyang District, Beijing 100029, P.R. China. E-mail: [email protected]
China Academy of Transportation Sciences, 240 Hui Xin Li St., Chaoyang District, Beijing 100029, P.R. China. E-mail: [email protected]
China Academy of Transportation Sciences, 240 Hui Xin Li St., Chaoyang District, Beijing 100029, P.R. China. E-mail: [email protected]
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ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.