Chapter
Apr 26, 2012
The Motorist as a Customer: Making Customer Satisfaction Important in Operating a Major Tollway
Publication: Transportation and Development Innovative Best Practices 2008
Abstract
The collection of feedback and adjustments to operations and services in response to motorists' needs and perceptions is presented. Surveys for commercial customers, manual toll payers and electronic toll payers are described, along with main results. New products are toll subscription packages that respond to varied needs and frequencies of travel. Services range from the location where electronic transponders are sold to response times and types of aid offered for incidents on the freeway.
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Information & Authors
Information
Published In
Transportation and Development Innovative Best Practices 2008
Pages: 63 - 68
Copyright
© 2008 American Society of Civil Engineers.
History
Published online: Apr 26, 2012
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ASCE Technical Topics:
- Business management
- Client relationships
- Highway and road management
- Highway transportation
- Highways and roads
- Infrastructure
- Land use
- Practice and Profession
- Tolls
- Traffic accidents
- Traffic engineering
- Traffic management
- Transportation engineering
- Transportation management
- Urban and regional development
- Urban areas
Authors
Affiliations
Panos Prevedouros
University of Hawaii at Manoa, 2540 Dole Street, 383, Honolulu, HI 96822
Bill Halkias
Attikes Diadromes S.A., 41.9 Km of Attiki Odos, GR 19002 Peania, Athens, Greece
Dimitrios Mandalozis
Attikes Diadromes S.A., 41.9 Km of Attiki Odos, GR 19002 Peania, Athens, Greece
Anna Politou
Attikes Diadromes S.A., 41.9 Km of Attiki Odos, GR 19002 Peania, Athens, Greece
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