Validation of a Questionnaire for Objective Evaluation of Performance of Built Facilities
Publication: Journal of Performance of Constructed Facilities
Volume 30, Issue 1
Abstract
Meeting user needs, expectations, and aspirations are the prime objectives of a facility provider; hence, it is necessary to evaluate a built facility while considering meeting user needs/expectations. Among present methods in vogue to elicit user feedback, the questionnaire remains the foremost and most common tool. The quality of feedback and its subsequent analysis entirely depend on the robustness of the questionnaire, which in turn depends on its content. Because questionnaires currently used to gauge user satisfaction are subjective, obtained feedback does not necessarily reflect actual performance. It is necessary to develop a survey instrument that can gauge user satisfaction as objectively as possible, that truly reflects ground reality. A questionnaire was developed based on carefully chosen attributes and the characteristics describing these attributes. A pilot survey was conducted to check its translation, construct, and consistency validity. Despite the increased number of questions, the offered objectivity will have a highly productive immediate and long-term impact on the performance of built facilities.
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Published In
Journal of Performance of Constructed Facilities
Volume 30 • Issue 1 • February 2016
Copyright
© 2014 American Society of Civil Engineers.
History
Received: Apr 17, 2014
Accepted: Oct 14, 2014
Published online: Nov 13, 2014
Discussion open until: Apr 13, 2015
Published in print: Feb 1, 2016
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