Case Study of Facility Performance and User Requirements in the University of Malaya Research and Development Building
Publication: Journal of Performance of Constructed Facilities
Volume 29, Issue 5
Abstract
The facilities management industry is growing fast due to the increasing importance of quality, value for money, and effective utilization of the workplace. However, the implementation and development of facilities management in Malaysia has been relatively slow due to a lack of understanding and education. The aim of this study is to identify the perception of user requirements toward building facilities in the University of Malaya research and development building known as Wisma R&D. A questionnaire survey was used to collect data from the respondents. This study finds that the building users were satisfied with the performance requirement and facilities in the building. Statistically it shows that the 26 building performance requirements have a significant relationship with building user overall satisfaction. It is generally hoped that this study benefits the parties who are involved in the building construction industry, namely designers, engineers, developers, and facility managers.
Get full access to this article
View all available purchase options and get full access to this article.
Acknowledgments
The authors gratefully acknowledge the financial support of the University of Malaya High Impact Research (HIR) grant no UM.C/625/1/HIR/ASH/013 established at the University of Malaya, Malaysia. The authors would also like to thank all parties who participated directly or indirectly throughout the study process.
References
Ali, A. S. (2009). “Cost decision making in building maintenance practice in Malaysia.” J. Facil. Manage., 7(4), 298–306.
Ali, A. S., Kamaruzzaman, S. N., Sulaiman, R., and Yong, C. P. (2010). “Factors affecting housing maintenance cost in Malaysia.” J. Facil. Manage., 8(4), 285–298.
Becker, F. (1990). The total workplace, Van Nostrand Reinhold, New York.
Francis, W. H. Y., Lee, W. L., and Ng, C. K. (2001). “Building energy efficiency and the remuneration of operation and maintenance personnel.” Facilities, 20(13–14), 406–413.
Lee, H. H. Y., and Scott, D. (2009). “Overview of maintenance strategy, acceptable maintenance standard and resources from a building maintenance operation perspective.” J. Build. Appraisal, 4(4), 269–278.
Lee, J. H. (1996). “Statistical deterioration models for condition assessment of older buildings.” Ph.D. thesis, Wayne State Univ., Detroit, MI.
Lee, R., and Wordsworth, P. (2001). Lee’s building maintenance management, Blackwell Science, Oxford, U.K.
Mjema, E. A. M. (2002). “An analysis of personnel capacity requirement in the maintenance department by using simulation method.” J. Qual. Maint., 8(3), 253–273.
Mohammad, A. H. (2008). “On the performance evaluation of sustainable student housing facilities.” J. Facil. Manage., 6(3), 212–225.
Moore, M., and Finch, E. (2004). “Facilities management in south east Asia.” Facilities, 22(9–10), 259–270.
Mustaffa, S. A. H., and Adnan, H. (2008). “Facilities management challenges and opportunity in the Malaysian property sector.” J. Sustainable Dev., 1(2), 79–85.
Ooi, S. (2009). “Facilities management in Malaysia.” Jurutera, 5, 11–15.
Preiser, W., Rabinowitz, H., and White, E. (1988). Post-occupancy evaluation, Van Nostrand Reinhold, New York.
Ramly, A. (2002). Principles and practices of building maintenance management, Pustaka Ilmi, Batu Cave, Malaysia.
Seeley, I. H. (2003). Building maintenance, McMillan, Basingstoke, U.K.
Teicholz, E. (2001). Facility design and management handbook, McGraw-Hill, Washington, DC.
Information & Authors
Information
Published In
Journal of Performance of Constructed Facilities
Volume 29 • Issue 5 • October 2015
Copyright
© 2014 American Society of Civil Engineers.
History
Received: Nov 28, 2013
Accepted: May 12, 2014
Published online: Sep 10, 2014
Discussion open until: Feb 10, 2015
Published in print: Oct 1, 2015
Authors
Metrics & Citations
Metrics
Citations
Download citation
If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.