Technical Papers
Oct 4, 2021

Smart Thermostats in Rental Housing Units: Perspectives from Landlords and Tenants

Publication: Journal of Architectural Engineering
Volume 27, Issue 4

Abstract

Rental properties make up approximately 37% of the US residential building stock and are responsible for 23% of the total energy consumption in this sector. Although this market has great potential for energy efficiency, the implementation of energy savings measures in this market faces numerous challenges. In particular, one of the main challenges cited is the split incentive, limiting the potential motivation of rental property owners and tenants to invest in energy-efficient technologies. Smart thermostats have gained substantial interest and adoption in the past decade and have been the subject of numerous studies. However, their adoption and use in the context of the rental housing market has not been considered. In this study, reviews posted on an online retailer’s website (Amazon) were used as an unstructured source of information to evaluate the attitudes of landlords and tenants toward smart thermostats. In total, 31,790 reviews were collected for 14 commercially available smart thermostats; from these, 173 reviews were identified as directly associated with rental units. These selected reviews were then analyzed and categorized based on the unique opportunities and challenges that were expressed. The majority of reviewers focused on usability aspects and expressed an interest in the advanced remote-control functions of their purchased devices. Furthermore, our findings indicated that occupancy pattern learning capabilities were not of particular interest among this user group. These findings can inform product manufacturers and policy makers in their future interactions with stakeholders in the rental housing market and potentially increase adoption and hence energy efficiency.

Get full access to this article

View all available purchase options and get full access to this article.

References

Agee, P., X. Gao, F. Paige, A. McCoy, and B. Kleiner. 2020. “A human-centred approach to smart housing.” Build. Res. Inf. 49 (1): 84–99. https://doi.org/10.1080/09613218.2020.1808946.
Airbnb. 2020. “Airbnb partners with nest to help community continue to save energy.” Accessed November 11, 2020. https://www.airbnb.com/press/news/airbnb-partners-with-nest-to-help-community-continue-to-save-energy.
Akerlof, G. A. 1978. “The market for “lemons”: Quality uncertainty and the market mechanism.” In Uncertainty in economics, edited by P. Diamond, and M. Rothschild, 235–251. Amsterdam, Netherlands: Elsevier.
Allcott, H., and M. Greenstone. 2012. “Is there an energy efficiency gap?” J. Econ. Perspect. 26 (1): 3–28. https://doi.org/10.1257/jep.26.1.3.
Amazon. 2020a. “About Amazon verified purchase reviews.” Accessed September 15, 2020. https://www.amazon.com/gp/help/customer/display.html?nodeId=202076110.
Amazon. 2020b. “Smart thermostat: Top selected products and reviews.” Accessed August 1, 2019. https://www.amazon.com/slp/smart-thermostat/aufno5u2j85b8pv.
Ambrose, A. R. 2015. “Improving energy efficiency in private rented housing: Why don’t landlords act?” Indoor Built Environ. 24 (7): 913–924. https://doi.org/10.1177/1420326X15598821.
Anuradha, R., and P. Linde. 2019. “Where is the interface?–Appropriating interaction with IoT in the smart home.” EAI Endorsed Trans. Creative Technol. 6 (19): 161174. https://doi.org/10.4108/eai.13-7-2018.161174.
Bird, S., and D. Hernández. 2012. “Policy options for the split incentive: Increasing energy efficiency for low-income renters.” Energy Policy 48: 506–514. https://doi.org/10.1016/j.enpol.2012.05.053.
Bourland, L. 2019. “Why Airbnb owners need a smart thermostat.” Mysa Smart Thermostats. Accessed November 11, 2020. https://getmysa.com/blog/thermostat-talk/why-airbnb-owners-need-a-smart-thermostat/.
Bugeja, J., A. Jacobsson, and P. Davidsson. 2018. “Smart connected homes.” In Internet of things A to Z: Technologies and applications, edited by Q. F. Hassan, 359–384. Hoboken, NJ: Wiley.
California Sustainability Alliance. 2020. “Green leases toolkit—Glossary.” Accessed July 27, 2020. http://sustainca.org/green_leases_toolkit/glossary.
Carroll, J., C. Aravena, and E. Denny. 2016. “Low energy efficiency in rental properties: Asymmetric information or low willingness-to-pay?” Energy Policy 96: 617–629. https://doi.org/10.1016/j.enpol.2016.06.019.
Darby, S. J. 2018. “Smart technology in the home: Time for more clarity.” Build. Res. Inf. 46 (1): 140–147. https://doi.org/10.1080/09613218.2017.1301707.
Day, J. K. et al. 2020 “A review of select human-building interfaces and their relationship to human behavior, energy use and occupant comfort.” Build. Environ. 178: 106920. https://doi.org/10.1016/j.buildenv.2020.106920.
de Oliveira, L. C. R., A. May, V. Mitchell, M. Coleman, T. Kane, and S. Firth. 2015. “Pre-installation challenges: Classifying barriers to the introduction of smart home technology.” EnviroInfo and ICT for Sustainability 2015, 117–125. Paris: Atlantis Press.
DOE. 2016. “Overview of existing and future residential use cases for connected thermostats.” Accessed November 11, 2020. https://www.energy.gov/sites/prod/files/2016/12/f34/Overview of Existing Future Residential Use Cases for CT_2016-12-16.pdf.
Edwards, W. K., and R. E. Grinter. 2001. “At home with ubiquitous computing: Seven challenges.” In Int. Conf. on Ubiquitous Computing, 256–272. New York: Springer.
EIA (U.S. Energy Information Administration). 2015. “2015 residential energy consumption survey (RECS) survey data.” Accessed November 11, 2020. https://www.eia.gov/consumption/residential/data/2015.
EIA (U.S. Energy Information Administration). 2020. “Residential energy consumption survey (RECS) terminology.” Accessed July 27, 2020. https://www.eia.gov/consumption/residential/terminology.php.
Feinerer, I. 2013. “Introduction to the tm package text mining in R. Accessible En Ligne.” https://cran.r-project.org/web/packages/tm/vignettes/tm.pdf.
Fuerst, F., and G. Warren-Myers. 2018. “Does voluntary disclosure create a Green lemon problem? Energy-efficiency ratings and house prices.” Energy Econ. 74: 1–12. https://doi.org/10.1016/j.eneco.2018.04.041.
Gao, G., and K. Whitehouse. 2009. “The self-programming thermostat: Optimizing setback schedules based on home occupancy patterns.” In Proc., 1st ACM Workshop on Embedded Sensing Systems for Energy-Efficiency in Buildings, 67–72. New York: Association for Computing Machinery.
Geeng, C., and F. Roesner. 2019. “Who’s in control? Interactions in multi-user smart homes.” In Proc., 2019 CHI Conf. on Human Factors in Computing Systems, 1–13. New York: Association for Computing Machinery.
Gillingham, K., M. Harding, and D. Rapson. 2012. “Split incentives in residential energy consumption.” Energy J. 33 (2): 37–62. https://doi.org/10.5547/01956574.33.2.3.
Gillingham, K., R. G. Newell, and K. Palmer. 2009. “Energy efficiency economics and policy.” Ann. Rev. Resour. Econ. 1 (1): 597–620. https://doi.org/10.1146/annurev.resource.102308.124234.
Gram-Hanssen, K., and S. J. Darby. 2018. ““Home is where the smart is”? Evaluating smart home research and approaches against the concept of home.” Energy Res. Soc. Sci. 37: 94–101. https://doi.org/10.1016/j.erss.2017.09.037.
Gram-Hanssen, K., and S. Georg. 2018. Energy performance gaps: Promises, people, practices. Abingdon, UK: Taylor & Francis.
Griffiths, S. L. 2017. “Where home meets hotel: regulating tourist accommodations in the age of Airbnb.” Thesis, Arts & Social Sciences: School of Public Policy.
Harper, D. 2001. “Online etymology dictionary.” Accessed September 15, 2020. https://www.etymonline.com/.
Hargreaves, T., C. Wilson, and R. Hauxwell-Baldwin. 2018. “Learning to live in a smart home.” Build. Res. Inf. 46 (1): 127–139. https://doi.org/10.1080/09613218.2017.1286882.
Harrington, R. A. N. 2014. “Vacation rentals: Commercial activity butting heads with CC&Rs.” Cal. WL Rev. 51: 187.
Hernández, D., and S. Bird. 2010. “Energy burden and the need for integrated Low-income housing and energy policy.” Poverty Public Policy 2 (4): 668–688. https://doi.org/10.2202/1944-2858.1095.
Higginbotham, S. 2015. “Renters rejoice! This company is testing “smart” apartments.” Fortune Media. Accessed November 11, 2020. https://fortune.com/2015/08/24/nwp-smart-apartments/.
Hill, K. 2013. “How your Airbnb host can use nest for surveillance.” Forbes Media. Accessed August 14, 2019. https://www.forbes.com/sites/kashmirhill/2013/11/04/how-your-airbnb-host-can-use-nest-for-surveillance/#56672da1931c.
Hope, A. J., and A. Booth. 2014. “Attitudes and behaviours of private sector landlords towards the energy efficiency of tenanted homes.” Energy Policy 75: 369–378. https://doi.org/10.1016/j.enpol.2014.09.018.
IEA (International Energy Agency). 2007. Mind the gap: Quantifying principal-agent problems in energy efficiency. Paris: IEA.
Im, J., Y. Seo, K. S. Cetin, and J. Singh. 2017. “Energy efficiency in U.S. residential rental housing: Adoption rates and impact on rent.” Appl. Energy 205: 1021–1033. https://doi.org/10.1016/j.apenergy.2017.08.047.
Im, J., T. Song, Y. Lee, and J. Kim. 2019. “Confirmatory aspect-based opinion mining processes.” Preprint, submitted July 30, 2019. http://arxiv.org/abs/1907.12850.
Kaplan, K. J. 1972. “On the ambivalence-indifference problem in attitude theory and measurement: A suggested modification of the semantic differential technique.” Psychol. Bull. 77 (5): 361–372. https://doi.org/10.1037/h0032590.
Kazempour-Radi, S.-M., and M.-H. Rafiei-Sakhaei. 2011. “A utilization of wireless sensor network in smart homes, reviewing its combination with modern cellular networks.” In Proc., 2011 Int. Conf. on Communication and Industrial Application, 1–5. Piscataway, NJ: IEEE.
Ke, Q. 2017. “Sharing means renting? An entire-marketplace analysis of Airbnb.” In Proc., 2017 ACM on Web Science Conf., 131–139. New York: Association for Computing Machinery.
King, J. 2018. Energy impacts of smart home technologies. Rep. No. A1801. Washington, DC; American Council for an Energy-Efficient Economy.
Klein, N., I. Marinescu, A. Chamberlain, and M. Smart. 2018. “Online reviews are biased. Here’s how to fix them.” Harvard Bus. Rev. 18 (6): 503–520. https://doi.org/10.1108/EUM0000000006155.
Krosnick, J. A., D. S. Boninger, Y. C. Chuang, M. K. Berent, and C. G. Carnot. 1993. “Attitude strength: One construct or many related constructs?” J. Personality Soc. Psychol. 65 (6): 1132–1151. https://doi.org/10.1037/0022-3514.65.6.1132.
Lacey, S. 2014. “Nest’s new partnership with Airbnb is about more than energy savings.” Greentech Media. Accessed August 14, 2019. https://www.greentechmedia.com/articles/read/nests-new-partnership-with-airbnb-is-about-much-more-than-energy-savings.
Laroche, M., J. Bergeron, and G. Barbaro-Forleo. 2001. “Targeting consumers who are willing to pay more for environmentally friendly products.” J. Consum. Mark. 18 (6): 503–520. https://doi.org/10.1108/EUM0000000006155.
Lee, M. 2019. “What role will cellular connectivity play in the future of IoT and M2M connections?” InterDigital. Accessed November 11, 2020. https://iottechnews.com/news/2019/aug/02/what-role-will-cellular-connectivity-play-future-iot-and-m2m-connections/.
Levinson, A., and S. Niemann. 2004. “Energy use by apartment tenants when landlords pay for utilities.” Resour. Energy Econ. 26 (1): 51–75. https://doi.org/10.1016/S0928-7655(03)00047-2.
Lomas, K. J., S. Oliveira, P. Warren, V. J. Haines, T. Chatterton, A. Beizaee, E. Prestwood, and B. Gething. 2018 “Do domestic heating controls save energy? A review of the evidence.” Renewable Sustainable Energy Rev. 93: 52–75. https://doi.org/10.1016/j.rser.2018.05.002.
Lu, J., T. Sookoor, V. Srinivasan, G. Gao, B. Holben, J. Stankovic, E. Field, and K. Whitehouse. 2010. “The smart thermostat: Using occupancy sensors to save energy in homes.” In Proc., 8th ACM Conf. on Embedded Networked Sensor Systems, 211–224. New York: Association for Computing Machinery.
Malekpour Koupaei, D., T. Song, K. Cetin, and J. Im. 2020. “An assessment of opinions and perceptions of smart thermostats using aspect-based sentiment analysis of online reviews.” Build. Environ. 170: 106603. https://doi.org/10.1016/j.buildenv.2019.106603.
Mamonov, S., and M. Koufaris. 2020. “Fulfillment of higher-order psychological needs through technology: The case of smart thermostats.” Int. J. Inf. Manage. 52: 102091. https://doi.org/10.1016/j.ijinfomgt.2020.102091.
Mare, S., F. Roesner, and T. Kohno. 2020. “Smart devices in Airbnbs: Considering privacy and security for both guests and hosts.” Proc. Privacy Enhancing Technol. 2020 (2): 436–458. https://doi.org/10.2478/popets-2020-0035.
Marikyan, D., S. Papagiannidis, and E. Alamanos. 2019. “A systematic review of the smart home literature: A user perspective.” Technol. Forecasting Social Change 138: 139–154. https://doi.org/10.1016/j.techfore.2018.08.015.
Maruejols, L., and D. Young. 2011. “Split incentives and energy efficiency in Canadian multi-family dwellings.” Energy Policy 39 (6): 3655–3668. https://doi.org/10.1016/j.enpol.2011.03.072.
Mayzlin, D., Y. Dover, and J. Chevalier. 2014. “Promotional reviews: An empirical investigation of online review manipulation.” Am. Econ. Rev. 104 (8): 2421–2455. https://doi.org/10.1257/aer.104.8.2421.
McAdam, D. 1900. The rights, duties, remedies, and incidents belonging to and growing out of the relation of landlord and tenant. New York: Remick, Schilling & Company.
Melvin, J. 2018. “The split incentives energy efficiency problem: Evidence of underinvestment by landlords.” Energy Policy 115: 342–352. https://doi.org/10.1016/j.enpol.2017.11.069.
Mudambi, S. M., and D. Schuff. 2010. “Research note: What makes a helpful online review? A study of customer reviews on Amazon.com.” MIS Q. 34 (1): 185–200. https://doi.org/10.2307/20721420.
Myers, E. 2015. Asymmetric information in residential rental markets: Implications for the energy efficiency gap. Working Paper No. 246. Berkeley, CA: Energy Institute at Haas.
Nacer, A., B. Marhic, and L. Delahoche. 2017. “Smart home, smart HEMS, smart heating: An overview of the latest products and trends.” In Proc., 2017 6th Int. Conf. on Systems and Control, 90–95. Piscataway, NJ: IEEE.
O’Brien, W. et al. 2020. “Introducing IEA EBC Annex 79: Key challenges and opportunities in the field of occupant-centric building design and operation.” Build. Environ. 178: 106738. https://doi.org/10.1016/j.buildenv.2020.106738.
Parks Associates. 2020. “Twenty-nine percent of US broadband households plan to purchase a smart thermostat in 2020.” Accessed July 27, 2020. http://www.parksassociates.com/blog/article/pr-02042020.
Peffer, T., D. Perry, M. Pritoni, C. Aragon, and A. Meier. 2013. “Facilitating energy savings with programmable thermostats: Evaluation and guidelines for the thermostat user interface.” Ergonomics 56 (3): 463–479. https://doi.org/10.1080/00140139.2012.718370.
Pew Research Center. 2019. “Internet/broadband fact sheet.” Accessed November 11, 2020. https://www.pewresearch.org/internet/fact-sheet/internet-broadband/.
Phillips, Y. 2012. “Landlords versus tenants: Information asymmetry and mismatched preferences for home energy efficiency.” Energy Policy 45: 112–121. https://doi.org/10.1016/j.enpol.2012.01.067.
Pivo, G. 2014. “Unequal access to energy efficiency in US multifamily rental housing: Opportunities to improve.” Build. Res. Inf. 42 (5): 551–573. https://doi.org/10.1080/09613218.2014.905395.
Ponce, P., T. Peffer, and A. Molina. 2017. “Framework for communicating with consumers using an expectation interface in smart thermostats.” Energy Build. 145: 44–56. https://doi.org/10.1016/j.enbuild.2017.03.065.
Presser, S., and H. Schuman. 1980. “The measurement of a middle position in attitude surveys.” Public Opin. Q. 44 (1): 70–85. https://doi.org/10.1086/268567.
R Core Team. 2013. R: A language and environment for statistical computing. Vienna, Austria: R Foundation for Statistical Computing.
Reisinger, D. 2014. “Nest to give free thermostats to some Airbnb hosts.” Yahoo News Network. November 4, 2014.
ReviewMeta. 2016. “Analysis of 7 million Amazon reviews: customers who receive free or discounted item much more likely to write positive review.” Accessed November 11, 2020. https://reviewmeta.com/blog/analysis-of-7-million-amazon-reviews-customers-who-receive-free-or-discounted-item-much-more-likely-to-write-positive-review/.
Roman, C. 2018. “Making a business of residential use: The short-term-rental dilemma in common-interest communities.” Emory LJ 68: 801.
Schäuble, D., A. Marian, and L. Cremonese. 2020. “Conditions for a cost-effective application of smart thermostat systems in residential buildings.” Appl. Energy 262: 114526. https://doi.org/10.1016/j.apenergy.2020.114526.
Schlegelmilch, B. B., G. M. Bohlen, and A. Diamantopoulos. 1996. “The link between Green purchasing decisions and measures of environmental consciousness.” Eur. J. Mark. 30 (5): 35–55. https://doi.org/10.1108/03090569610118740.
Shin, J., Y. Park, and D. Lee. 2018. “Who will be smart home users? An analysis of adoption and diffusion of smart homes.” Technol. Forecasting Social Change 134: 246–253. https://doi.org/10.1016/j.techfore.2018.06.029.
Statista Digital Market Outlook. 2020. “Smart home report 2020—Energy management.” Accessed September 15, 2020. https://www.statista.com/outlook/284/109/energy-management/united-states.
Train, K. E., and T. Atherton. 1995. “Rebates, loans, and customers’ choice of appliance efficiency level: Combining stated- and revealed-preference data.” Energy J. 16 (1). https://doi.org/10.5547/ISSN0195-6574-EJ-Vol16-No1-4.
Villeneuve, H., and W. O’Brien. 2020. “Listen to the guests: Text-mining Airbnb reviews to explore indoor environmental quality.” Build. Environ. 169: 106555. https://doi.org/10.1016/j.buildenv.2019.106555.
Wickham, H., and M. H. Wickham. 2016. “Package ‘rvest.’” Accessed November 11, 2020. https://cran.r-project.org/web/packages/rvest/rvest.pdf.
Yadollahi, A., A. G. Shahraki, and O. R. Zaiane. 2017. “Current state of text sentiment analysis from opinion to emotion mining.” ACM Comput. Surv. 50 (2): 1–33. https://doi.org/10.1145/3057270.
Yang, R. 2016. “Supporting user understanding and engagement in designing intelligent systems for the home.” Ph.D. thesis, School of Information, Univ. of Michigan.
Yang, R., and M. W. Newman. 2012. “Living with an intelligent thermostat: Advanced control for heating and cooling systems.” In Proc., 2012 ACM Conf. on Ubiquitous Computing, 1102–1107. New York: Association for Computing Machinery.
Yang, R., and M. W. Newman. 2013. “Learning from a learning thermostat: Lessons for intelligent systems for the home.” In Proc., 2013 ACM Int. Joint Conf. on Pervasive and Ubiquitous Computing, 93–102. New York: Association for Computing Machinery.
Yu, J., and K.-Y. Wang. 2020. “Online evaluation and tourist purchase behaviours for urban homestay selection.” Int. J. Innov. 13: 12.
Zarindast, A., A. Sharma, and J. Wood. 2021. “Application of text mining in smart lighting literature-an analysis of existing literature and a research agenda.” IJIM Data Insights 1 (2): 100032. https://doi.org/10.1016/j.jjimei.2021.100032.
Zeifman, M., K. Roth, and B. Urban. 2017. “Communicating thermostats as a tool for home energy performance assessment.” In 2017 IEEE Int. Conf. on Consumer Electronics, 192–193. Piscataway, NJ: IEEE.
Zheng, S., N. Apthorpe, M. Chetty, and N. Feamster. 2018. “User perceptions of smart home IoT privacy.” Proc. ACM Human-Comput. Interact. 2: 1–20. https://doi.org/10.1145/3274469.
Zimmermann, V., M. Bennighof, M. Edel, O. Hofmann, J. Jung, and M. von Wick. 2018. “‘Home, smart home’–exploring End users’ mental models of smart homes.” In Mensch Und Computer 2018-Workshopband, edited by R. Dachselt, and G. Weber, 407–417. Bonn, Germany: Gesellschaft für Informatik.

Information & Authors

Information

Published In

Go to Journal of Architectural Engineering
Journal of Architectural Engineering
Volume 27Issue 4December 2021

History

Received: Dec 10, 2020
Accepted: Aug 23, 2021
Published online: Oct 4, 2021
Published in print: Dec 1, 2021
Discussion open until: Mar 4, 2022

Permissions

Request permissions for this article.

Authors

Affiliations

Diba Malekpour Koupaei, S.M.ASCE https://orcid.org/0000-0002-2760-1792
Dept. of Civil, Construction and Environmental Engineering, Iowa State Univ., Ames, IA 50011. ORCID: https://orcid.org/0000-0002-2760-1792.
Kristen Cetin, M.ASCE [email protected]
Dept. of Civil and Environmental Engineering, Michigan State Univ., East Lansing, MI 48824 (corresponding author). Email: [email protected]

Metrics & Citations

Metrics

Citations

Download citation

If you have the appropriate software installed, you can download article citation data to the citation manager of your choice. Simply select your manager software from the list below and click Download.

Cited by

  • Linking BIM to Power BI and HoloLens 2 to Support Facility Management: A Case Study Approach, Buildings, 10.3390/buildings12060852, 12, 6, (852), (2022).

View Options

Get Access

Access content

Please select your options to get access

Log in/Register Log in via your institution (Shibboleth)
ASCE Members: Please log in to see member pricing

Purchase

Save for later Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.

Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
ASCE Library Card (5 downloads)
$105.00
Add to cart
ASCE Library Card (20 downloads)
$280.00
Add to cart
Buy Single Article
$35.00
Add to cart

Get Access

Access content

Please select your options to get access

Log in/Register Log in via your institution (Shibboleth)
ASCE Members: Please log in to see member pricing

Purchase

Save for later Information on ASCE Library Cards
ASCE Library Cards let you download journal articles, proceedings papers, and available book chapters across the entire ASCE Library platform. ASCE Library Cards remain active for 24 months or until all downloads are used. Note: This content will be debited as one download at time of checkout.

Terms of Use: ASCE Library Cards are for individual, personal use only. Reselling, republishing, or forwarding the materials to libraries or reading rooms is prohibited.
ASCE Library Card (5 downloads)
$105.00
Add to cart
ASCE Library Card (20 downloads)
$280.00
Add to cart
Buy Single Article
$35.00
Add to cart

Media

Figures

Other

Tables

Share

Share

Copy the content Link

Share with email

Email a colleague

Share